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Pet Sitter Confessional

Pet Sitter Confessional

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A podcast by pet sitters, for pet sitters. After 10 years pet sitting, we've got some stories! Listen in as we talk candidly about our experiences as pet sitters and speak with others regarding theirs. From how to get started, to major lessons from tough situations, this is an in-depth look at the life of a pet sitter. Our goal is to grow a passionate community of pet sitters, making the industry better for everyone. We'd love to hear your story!
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show series
 
How has the pet sitting industry evolved over the past 30 years? In this episode, Beth Stultz-Hairston, President of Pet Sitters International (PSI), discusses the organization's remarkable journey and its impact on professional pet care. She highlights PSI's commitment to supporting pet sitters through education, certification, and professional st…
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Is your business memorable? With a more crowded market than ever, we discuss strategies for making your business stand out and why it's crucial for success. We share the importance of defining the terms you use and the importance of offering unique services. Your clients are looking for feelings and emotions, so you should be connecting at that lev…
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How are you navigating the challenges of business ownership? Joette White, owner of Park Cities Pet Sitter, shares her journey from being fired to successfully owning and growing a pet sitting business. She emphasizes the importance of staff management and trusting employees to foster growth. Joette highlights how personal growth and learning from …
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Are you struggling to stay top of mind with your clients? We share our effective client engagement strategies, from personalized interactions to consistent communication. Discover the power of community outreach by building relationships with local businesses and participating in events. While in-person marketing is important, enhance your online p…
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Are you engaging with the right clients? Kate McQuillan, owner of Pet Sitters Ireland and Pet Business Owners, emphasizes the importance of market research and understanding your audience. She highlights how local content can drive meaningful engagement and how a consistent blogging strategy can significantly impact business growth. Kate stresses t…
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Are you embracing growth? We explore the relationship between personal growth and business adaptation. We are always growing; every phone call, dog walk, and client interaction contributes to our internal changes and makes us stronger. Embracing both internal and external growth is essential to a better business, whether it's updating your SOPs or …
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How are you evolving as a business owner? Debbie Solis, owner of Personal Pet and Home Care, shares her 28-year journey in the pet care industry, starting with her deep-rooted caregiving spirit and balancing roles as a mother and entrepreneur. She discusses the challenges she faced, including burnout and the need for personal growth, which led her …
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How is your business doing? So far, 2024 has been a challenging economic landscape, marked by a significant downturn in both new and returning clients. The pet sitting industry has experienced a saturation of the market post-COVID-19 and now economic pressures have led pet owners to tighten their budgets. We share strategies for adapting services a…
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Heidi Lewis-Pracko and Savanna Westwood, from the Florida Pet Services Association (FPSA), discuss the organization's mission to connect and support pet service businesses in Florida and beyond. They highlight their first aid kit initiative, which provides basic supplies to homeless pet owners and is expanding to shelters and hurricane preparedness…
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Ever wondered how to effectively network and forge meaningful connections within the industry? We share the importance of setting clear goals and aligning expectations in your networking endeavors. We consider the four main reasons for connecting with industry peers. When connecting, it's crucial to freely share information while respecting boundar…
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How do you keep things simple in your business? Scott Black, owner of Personal Touch Pet Sitting, discusses the importance of personalized communication, screening clients thoroughly, and managing risks in the industry. He also emphasizes the significance of continuing education and balancing growing a pet sitting business while prioritizing qualit…
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Can you meet the promises you make to your clients? Our goal should be to truly embody values like professionalism, dependability, and transparency. Whatever you promise your clients, these should not merely be marketing terms but actual practices, supported by robust systems. There can be significant repercussions if we fail to meet the standards …
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What does it mean to create a client-centered pet care service? Hannah Alsup, from Three Dog Pet, explores how to incorporate a wide range of services to meet the unique needs of each client. From pet sitting and personal assistance to dog training, Hannah explains how personalized communication and flexible services can empower clients to make inf…
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Ever faced a business roadblock that made you question everything? Here's a deep dive into how we handled an unexpected hurdle and the strategies we used to keep afloat. From employee turnover to shifting business goals, we share the ups and downs you could potentially encounter, and the mindset you need to overcome. Balancing personal life and com…
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How can you make your business more than pet care? Sarah Schloerb, owner of Sit Stay NJ, discusses the importance of professionalism and how she leverages her experience in the veterinary field to offer specialized services. She emphasizes the significance of building a robust network with local pet care professionals to enhance service offerings a…
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How do you manage when a client's home is more than just messy? We dive into the challenging world of hoarding and its impact on our business as pet sitters and dog walkers. We explore what hoarding really entails and how it creates unsafe and unhealthy working conditions. From navigating privacy issues to ensuring the safety of the pets and mainta…
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What does it take to transform challenges into a thriving business? Reilly Kahat, owner and founder of Pet Fit, shares his transition from a dog walker to the owner of a flourishing pet care service. Following an unforeseen business closure that left him questioning his next steps, Reilly leverages his deep affection for animals to build a communit…
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How do you become a master in something? Inspired by Bruce Lee's philosophy that emphasizes focused practice over quantity, we share how repetitive actions, from the simple task of unlocking a door to the complexities of route planning, not only build familiarity but also pave the way to competency and mastery. We also talk about how deliberate pra…
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What does it take to navigate the path from personal adversity to entrepreneurial success? Mary Reid, owner of North Dallas Pet Care, dives into her journey from being a homeschooling mother to spearheading a thriving pet care business. Following a significant health scare that altered her mobility, Mary reveals how she leveraged her passion for pe…
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Where does mental fatigue come from, and how does it impact us? While a large portion of the fatigue is brought on through external influences, a not insignificant amount stems from our own actions. From failing to adhere to policies to taking on too much, we often burden ourselves more than others do. Today, we will break down why pet sitters deal…
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What does it mean to reinvent yourself? Kirsten Kruska, co-owner of Pet and Plant Pal, explores the journey of career reinvention after a pivotal health challenge forced her out of dog grooming. Kirsten shares how she transformed her expertise in pet care and horticulture into a flourishing business. Emphasizing health & wellness, Kirsten shares ho…
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Why does anger management feel like an uphill battle? In an industry fueled by passion and love for animals, emotions run high, and anger can emerge from the least expected corners. To get it under control, we have to understand its roots and its multifaceted impact on both our personal well-being and business operations. From dealing with unruly p…
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How can you navigate the twists and turns of life through fostering community? Shannon Hendon, founder of Ocala Pet Sitting, takes us through her 18-year saga of transforming challenges into opportunities. From altering her career path away from vet school to implementing cool new services like kitty cam rentals, Shannon's story is a masterclass in…
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Why is it so challenging to implement productivity tips into our lives? Amazon has over 10,000 books on the subject of ‘productivity’, so there certainly isn’t a universal solution for everyone. One of the major stumbling blocks to actually being more productive is a lack of understanding of how we work, and the nature of the work we need to get do…
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How does a passion for pet care transform into a thriving business? Amy Garrison, owner of Oh My Dog Sitters, shares both her evolution as a business owner and her business. She takes us through the challenges she faced when she started, pivotal moments of growth, and how changes in business tactics propelled her company forward. Amy is actively wo…
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Who are you allowing to speak into your life and business? As a business owner, there are a lot of people who have opinions about what you do and how you do them. There is a lot of advice out there that clutters up our brain space and processing abilities, which can lead to decision fatigue and an incoherent approach. Instead of following the whims…
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What is anticipatory grief and how can we help our client through it? In the complex landscape of pet care, we face the delicate issue of anticipatory grief among pet owners—a pre-loss mourning filled with anxiety and sorrow. Erica Messer, founder of Wolfie's Wish, discusses the critical need for pet care providers to offer support and practical re…
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What are you learning right now? Are you doing anything with it? We’re reflecting on the overwhelming abundance of information available to us, especially in running a pet care business. There is a crucial difference between endlessly acquiring knowledge and actually applying it to make tangible progress in our business. Something that is a hard ba…
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In the ever-evolving landscape of pet care, how do you carve a niche that not only serves your clients but also gives back to the community? Carla McClellan, the founder and owner of Tallahassee Lassie Pet Care, shares her journey from a modest beginning to leading a thriving business that puts community at its heart. With a rich background in soci…
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Have you been to a conference? In a first for us, we were LIVE all weekend at the 2024 Texas Pet Sitters Association Conference! It was a jammed packed weekend filled with amazing people and great information. We sat down with some of the amazing speakers, vendors, and attendees from the conference to share a little of our experience. We were so th…
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What are you saying ‘No’ to? For many, saying ‘No’ is almost unthinkable; we have to service the client, right? Liz Raitman, owner of Dogs Next Best Friend, joins the show to share how a love of hiking and running turned into a full-time dog walking company. By learning to say ‘No’ more, Liz talks about how she’s learned from past mistakes to run a…
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Do you consider yourself a multitasker? Contrary to popular belief, multitasking does not make us more productive. In fact, what we are capable of doing is not even considered true multitasking. Task switching, as it is known, is the process where our brain switches from one thing to another in rapid succession. While it may feel like we are gettin…
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How do you envision your business in the future? If building a team and having employees are on that list, you need to carefully consider your team's structure. Creating a team involves ensuring each person is in the right role, equipped with clear directions to accomplish their tasks. Anna Rickert, the owner of Pup Culture Dog Walking and Pet Sitt…
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What grabs your attention? At times, our focus is hijacked by external forces, such as notifications or phone calls, or internal, as we attempt to fill time or divert our thoughts from the task at hand. We discuss the impact of these distractions and share insights into how these constant pings disrupt focus and productivity. We offer strategies to…
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What does it mean to surround yourself with people who can help make you better? How do we go about being vulnerable enough to admit we need that help? As a business owner, personal improvement and a supportive network are key to longevity! Angela Reinbacher, owner of Wild Paws, shares how she is making networking work for her. Angela also talks ab…
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Have you ever been frustrated by one more thing being added to your plate? There come times when our personal life impacts our ability to run our business and show up at our best. Whether it’s a personal loss, a new venture opportunity, or even moving to a new home, the pressure to continue to perform increases beyond our capacity sometimes. It’s i…
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What does it mean to find your balance as a solo pet sitter? Jessica Stavros, owner of Celina Prosper Pet Sitting, shares her journey from starting in the pet sitting industry 19 years ago to adapting her business model to fit her life's various stages, especially motherhood. Emphasizing the art of setting boundaries and saying no without guilt, Je…
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What does it mean to do market research? As a pet business owner, it’s imperative that you have an understanding of what is driving your local economy and purchasing decisions of your ideal clients. Once we understand the ecosystem that our business exists in, we can make well informed and powerful decisions. We break down a simple (and free) proce…
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What does it take to embrace creativity and flexibility as a business owner? Running a successful pet care business involves much more than providing excellent care for animals. It's about creative problem-solving, adaptability, and understanding the deep connection between pets and their families. Marie and Justin Plummer, the entrepreneurial duo …
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What does it mean to sell on price vs selling on features? When we go to market our business, do we understand what our messaging is communicating? When we sell at our price, we’re trying to differentiate ourselves by how much we charge. Selling on our features is when we can lean into experiences, expertise, and our high quality. There is a time f…
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What does leadership mean to you? 💪 Ruby Ballesteros, owner of RubyReds Pet Care, discusses her transition from a corporate background to pet sitting. Ruby emphasizes professionalism and leadership, and stresses the importance of viewing and presenting yourself as a business owner first, rather than just being a pet lover. She highlights her milita…
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Do you run team meetings? Meetings are usually one of the last things we want to do, and may even feel overwhelmed by putting one together. We walk through points to consider when planning the frequency and length of meetings. Plus, we share our 15-minute meeting format and how to prepare well! Main topics Why hold team meetings Things to consider …
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Maris Sonnabend, owner of House of Paws Pet Care, shares her experience of embracing a branding that isn’t for her but has enabled her to target a specific avatar. She walks through the importance of focusing on one guiding principle to keep everything you do focused and intentional. Maris also discusses her philosophy of testing to determine what …
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How do you overcome jealousy? As we step into the new year, it's an opportunity to embrace both new regulations and manage our emotions effectively. We begin by discussing the FinCEN and the U.S. Beneficial Ownership Information Registry, outlining what registration entails and its requirements. We then address a common yet powerful emotion: jealou…
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Where does your value come from? Athena Karvellas, owner of Pet Sitting by Athena, shares her journey from veterinary technician to pet sitter and business owner. She reflects on the emotional transition from dealing with pet trauma in a clinical setting to forming close, nurturing relationships in pet sitting. Athena's story is one of finding her …
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What was your 2023 like? If you’re like many, it was a very successful, but very difficult year. Running a business means tackling the ups, and working through the downs. The difficulties we face will be as unique as the businesses we run. We break down four challenges we worked through in our business this year, how they’re not all solved yet, and…
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Ever wondered what it takes to be a pet detective and how you could add it as a service to your business? Annalisa Burns, The Pet Detective, sheds light on the unique skills and training required for pet search and rescue. She discusses the challenges and emotional aspects of tracking lost pets, emphasizing the critical role of understanding animal…
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How do you stay organized in your business? The options are pretty limitless. Everything from post-it notes, to reminder apps on your phones, or even just trying to remember things yourself. However, what if you find those just aren’t working? Today, we break down how using a task manager can help you be more productive, tackle bigger projects, and…
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What are the unique challenges your business faces? Our business is shaped by our own values and how we want things done. It’s also molded by the community we service. Everything from how we hire, the services we can offer, and the kind of marketing we do is influenced by where we are. Natalie Spedden, owner of Aggieland Pet Sitting, walks through …
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If you’re like many people right now, you’re finding that word of mouth is not quite enough to keep your business growing or maintaining the level you need. Today, we break down 20 marketing ideas to try if you’ve never had to market before. If it’s all a little intimidating, we also discuss 5 things to focus on to get started. Main topics Where sh…
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