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The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transform ...
 
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show series
 
The role of the security guard has been seen as a cost for some retailers, restricted to only stores in "high risk" locations to prevent shrink or stock loss. But as we shift to more omnichannel ways of working and data becomes more accessible, there are opportunities to develop the loss prevention team to profit protection and much more. TMAC's Pa…
 
A huge focus goes into forming a positive customer experience. But when things don't go to plan, customers lodge a complaint. However, often customer service's ways of working is only reliant on rigid policies. Instead, what if you had an intentional strategy about complaints built into your operating model? Oliver Banks is joined by The Complainin…
 
For several years now, there has been tension between the different approaches to retail - most notably - which is best, stores or online. And in particular, if retailers should focus their efforts into physical stores or double down on website and ecommerce. And where do aspects like omnichannel retail and unified commerce fit in? So in this episo…
 
The pandemic has caused change and acceleration as well as its challenges too. But as the Retail Transformation Show podcast celebrates its 3rd birthday, we continue our review of golden nuggets from the past year. With clips from expert guests as well as from the host, Oliver Banks, you'll hear about: omnichannel, circular economy, communication, …
 
The retail industry continues to undergo fundamental transformation as well as requiring ongoing incremental improvements. And as the podcast celebrates its 3rd birthday, we are reviewing the best bits to help you transform. You'll hear clips from expert guests as well as from the host, Oliver Banks. And these highlights cover: agile, lean, supply …
 
There is much hype about retail and the metaverse at present. But to understand more, we can learn from the gaming industry where computer games have been forging their own worlds for decades. So you can learn from Hilmar Pétursson, CEO of CCP Games, known most for their flagship game, EVE Online. Join Oliver Banks and explore the collision of reta…
 
The retail industry continues to navigate a complex, fast-moving and uncertain landscape and retailers have so much to consider right now. It seems all aspects of work are evolving, meaning it's hard to keep track of key trends and of course to actually change and improve them. And knowing what is actually going to make a difference is an important…
 
Digital shopping is a convenient way of browsing but struggles with discovery and inspiration. But new technology enabled solutions are helping to offer alternatives. Explore the art of the possible with Oliver Banks in this episode. See how the different shopping elements can fit together. Meanwhile understand what's needed in your operating model…
 
Your frontline colleagues are an essential part of your operation - and therefore your transformation. But they often have to work under immense stress and strain. And over the past year, this has been amplified further. So you need an effective strategy to support them in the best way possible or your organisation risks facing some severe conseque…
 
Retail's history is rich with stories and examples which still have relevance today. Even if you look back to Roman times, there are patterns that are still common in the modern world. So, in this episode of the Retail Transformation Show podcast, join Oliver Banks and discover how you can look, learn and apply some fantastic lessons from the histo…
 
History is said to repeat itself and follow a cyclical flow. But if this is the case, do we really spend enough time looking backwards to help us move into the future? Retail consultant and avid retail historian, Graham Soult, joins Oliver Banks to understand how to avoid the threats and discover the opportunities by looking back in the retail hist…
 
RFID (Radio Frequency Identification) tags are picking up pace across all industries - and retail is one sector that is helping drive widespread adoption. But, given that RFID has been on the radar for a number of years, is the technology capable now? And are the use cases genuinely beneficial to make it a sensible business decision? Join Oliver Ba…
 
Retail has changed because of the pandemic... and retail hasn't changed because of the pandemic. In fact, the world of retail is an ever-changing and ever-evolving place. And this provides both new threats as well as opportunities. Join Oliver Banks for episode 150 of the Retail Transformation Show and discover the significant shifts happening in r…
 
High levels of returns can impact the overall performance of retailers. And there are many reasons why returns continue to present such a complex challenge for the entire industry. But without understanding these challenges, it'll be impossible to find a solution. In this episode, explore the returns conundrum facing retail. Plus, pick up an action…
 
When the discovery phase of the shopping trip is driven through a search bar or menu, it's not very inspiring for the customer who doesn't already know exactly what they're looking for. So, effective discovery represents a massive opportunity for online retailers. In this episode, Oliver Banks continues the conversation to help you transform the di…
 
With so much competition in retail, it has become harder to stand out in the sea of sameness. But the discovery phase remains a major opportunity to transform how you convert your browsers into buyers. In the first of this two-parter, Oliver Banks explores the questions to ask yourself that will show you the way to transform discovery in retail. Th…
 
Department stores retailers have been polarised - with some seeing huge successes whilst others have struggled as digital channels have grown. So, is there still a place in the retail market for the "department store"? In this episode, special guest Cate Trotter of Insider Trends joins to explore the future of department stores. The post 146: The F…
 
Successful transformations require clarity and progress. However, contradictions occur that can prevent progress as there is no clear right answer. In turn, the transformation can stall. In this podcast episode, Oliver Banks explores retail's big contradictions and how you can overcome these tough problems The post 145: Overcoming Retail’s Big Cont…
 
The pandemic has disrupted all areas of life, and retail is of course no exception. But as the world's super-large retailers continue to expand their businesses, there are questions that we must all ask ourselves. These will not only help us survive but present a real opportunity to thrive. In this episode, retail futurist Doug Stephens joins Olive…
 
The pandemic caused turbulence for many physical stores. However, as life slowly returns, there are some big opportunities for stores to bounce back. Here to report from his store tours, retail consultant, Ian Scott, joins Oliver Banks. So listen now to hear examples of great physical store retailing, including examples from Selfridges, Lush, Prima…
 
We’ve seen huge shifts in the retail marketplace and as a result, there are now aspects that must fit in the modern retail operating model. This episode was recorded at the virtual event, Retail Transformation Live, so join Oliver Banks to explore further. You’ll learn about 8 elements to build into your retail operating model. […] The post 142: Th…
 
One of the key challenges with simplification is the deployment of it. Without effective change management processes, a so-called "easy" change can quickly become problematic. But there are considerations that you can take to put your change on the path to success. Join Oliver Banks and Simon Hedaux from Rethink Productivity and the close of the "S…
 
Retail Transformation Live is back. This is the virtual event to help give you the insight, the ideas and the inspiration to successfully transform retail. With expert speakers from around the world, you’ll enjoy a variety of sessions designed to help you get future fit. Join the host, Oliver Banks, and discover what to look […] The post 140: Retai…
 
The benefit of hindsight allows us to see the complicated processes and operating models. But these decisions are like this for a reason. Productivity expert, Simon Hedaux, joins transformation expert, Oliver Banks, and together they explore why it's not always easy to keep it simple. Plus what you should consider for current uncertainty in the mar…
 
Simplification projects should boost improvement - but it doesn't mean that they are necessarily simple themselves. They can be large and with many facets and workstreams. In this episode, I'm joined by Steve Leach, Sales Director at convenience grocery brand, Nisa Retail, to help explore how he approached some of their simplification. This is the …
 
Simplification is still critical for continuously improving retail operating models. Lean Six Sigma has often been seen as a methodology to boost efficiency and cut costs. But in our fast-paced and agile world, is Lean Six Sigma still relevant? Join Oliver Banks and Simon Hedaux, from Rethink Productivity for the first of a collaborative mini-serie…
 
The "circular economy" is a key topic when it comes to delivering true sustainability. But the term risks being misunderstood if used as a buzzword, although it offers huge opportunities. To help us understand the circular economy and what it means for retail is Karen Bendell - a creative former fashion designer come retailer CEO and strategist. Th…
 
We've seen huge changes driven by the pandemic but consumer behaviour and the retail market continues to change. To respond, retailers must change and transform. But with so much going on, it's easy to oversee important elements. So, in this episode, Oliver Banks highlights 3 driving factors to help you to make your transformation a success The pos…
 
The pandemic caused a Great Acceleration across the retail industry, in particular, giving a peak into what the future holds. And in turn, highlighting how the retail industry must develop and transform to build resilience. Oliver Banks chats to Carl Boutet, author of The Great Acceleration, about the changing retail market, sustainability and how …
 
Many retail transformations are enabled through technology. And the Covid-19 pandemic has forced many retailers to make significant decisions and drive progress based on various technologies. So, in this episode, Oliver Banks catches up with retail technology expert, Miya Knights, to explore key trends and the retail technologies that are hot and e…
 
Overcoming the confusion of transformation is one of the factors that separates the transformation leaders from the transformation laggards. So join Oliver Banks and explore the aspects that contribute to the confusion around your retail transformation - and discover exactly what you can do to intentionally overcome that confusion. The post 132: Ov…
 
Transformation is critically important for retailers - but it can be dangerous too, especially if lacking the right transformational leadership or direction. In fact, mistakes in leading transformation could be catastrophic for the whole organisation. So, explore the 4 traits of transformational and change leadership to help you and your team to wo…
 
One of the most common challenges is finding the right people to work on the change or transformation. There is often a mix of attitudes, skills and behaviours required which can make it hard to find and manage these individuals. So, in this episode of the Retail Transformation Show, Oliver Banks is exploring the disciplines and attitudes of findin…
 
Industry 4.0 was initially identified and has since gained popularity in explaining the evolution of technology. Essentially, Industry 4.0 or the Fourth Industrial Revolution heralds the integration of digital and physical elements. As the world continues to evolve, Oliver Banks revisits Industry 4.0 and explore how key elements, technologies and m…
 
AR (augmented reality) and VR (virtual reality) are increasingly being used in the retail industry. But are these just technology gimmicks or is there a bigger theme or trend happening in front of us? To explore the opportunities and dive into the "metaverse", futurist and technology expert, Cathy Hackl, joins the Retail Transformation Show to high…
 
Checkout free stores have captured a lot of attention in the retail industry, led most notably by Amazon's Go stores and their "Just Walk Out" technology. But is this where the retail industry is heading or just a hot topic? And does this type of technology really solve any problems? To help us understand more about unmanned stores and the technolo…
 
Omnichannel retail is a big trend as consumers increasingly shift their shopping habits. But a lot of confusion exists around words like "omnichannel" and "seamless". In turn, this can add complexity, overwhelm and friction into the customer experience. Join Oliver Banks and explore why omnichannel doesn't need to be as complicated as it seems and …
 
With the rise of technology, there are more possibilities than ever before. In fact, "digital transformation" in many people's minds, technology and transformation are now intrinsically intertwined. But as retailers consider transformation with technology solutions at the core, there are several considerations to take into account. Join Oliver Bank…
 
The retail industry is becoming an increasingly data rich environment. But many retailers are generating huge volumes of data but without the data science expertise or analytical mindset to take advantage. So, in this episode, Oliver Banks explores 3 different aspects to becoming a data driven retailer. The post 124: How To Be A Data Driven Retaile…
 
Data is increasingly instrumental in drawing insights to drive the business forward. But if you have no trust or integrity in your data, how will you know that you're making the right decision? In this episode of the Retail Transformation Show podcast, data governance expert, Nicola Askham, joins to explore the opportunities and challenges with imp…
 
Creating team rotas and staff schedules can be an operational headache that distracts managers from customer focus and more valuable work. But, effectively using data alongside a carefully considered approach, will mean that you can optimise for the best solution. David Payne, Rotageek's Chief Product Officer, explains how different types of data a…
 
As data becomes increasingly important to retailers, the ability to conduct investigations also becomes a major skill. But in retail, sometimes data investigations are carried out in haste and without diligence. So, join Oliver Banks to learn how criminal forensic investigations are carried out. Also explore what lessons and steps retailers can tak…
 
Data, data science, machine learning and AI are all increasingly important topics in the retail industry. But the world of data can be confusing and even overwhelming for retail leadership teams. Experienced retail leader, Ian Shepherd, joins to simplify key terms and set you on the path to successfully use data in your organisation. The post 120: …
 
Predictive modeling is a technique that uses mathematical and logical methods to predict the future. So, as your transformation aims to move to a new, unknown future state, how are you going to make sensible, intelligent decisions. As opposed to guessing in the dark. Join Oliver Banks as he lays out the 6 steps to guide you to successfully build pr…
 
Agile has been a key focus. But coming from a software development background, does it translate to the retail industry? And does Agile work in a retail store setting in particular? Julian Mills of Quorso joins Oliver Banks to lay out the “Agile Stores Manifesto” and demonstrate how this applies to retail shops and large […] The post 118: The Agile…
 
Retail operating models have behind many of the big retail success stories of the past few decades. But, in today's uncertain world, ever-accelerating and with an increasing focus on agility and flexibility, is there really a need for operating models any more? Listen in to join Oliver Banks and explore if retail operating models are dead. The post…
 
Many retailers are increasingly talking and thinking about Agile. The pandemic has caused much uncertainty and required businesses to move at pace and remain flexible. So, Agile has become a key focus. But it's also easy to misunderstand and there are plenty of mistakes and pitfalls to avoid too. So, Agile coach and trainer, Laurens Bonnema, joins …
 
Many of the recent success stories from retailers have been from new, "pureplay" retailers that have traded only through eCommerce channels. With companies like Amazon, Asos, and Gymshark leading the way, there are elements and behaviours that traditional retailers can learn from and take action. To help traditional retailers behave like pureplay e…
 
We all know the elephant in the room when it comes to reflecting on 2020. But also with hindsight, we see key themes and can connect the trends together. Join Oliver Banks on this look pack at the past 12 months with some of the key stories and additional expert opinion. The retail review of the year that was 2020 will help you understand what just…
 
We continue to face a volatile world that provides more and new challenges. So, to become more resilient to these challenges we must plan for multiple scenarios. But these can be difficult, inconvenient and uncomfortable for us - so just don't do it. In this podcast episode, Dr Jackie Mulligan joins to explore the why and how disruptive and creativ…
 
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