Oliver Banks عمومی
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The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transform ...
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A transformation's business case shows a glittering alternative to the status quo of today. But after implementation, these benefits are never realised. They either don't exist or they can't be quantified. What happened? Was this a mirage? Were we being overly optimistic? In this episode of the Retail Transformation Show, Oliver Banks explores the …
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Department stores have played an enormous role in the retail landscape and often occupy large and important stores. However, in recent years, department store retailers have become increasingly challenged. While some have closed down, others continue to struggle in the face of increasing costs, intense competition, and faltering consumer demand. Gl…
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There is always debate about whether technologies like AI and robotics are destroying frontline jobs and "dehumanising" organizations. Or is the opposite true, where the argument is that these technologies are creating brand-new roles and opportunities? Join Oliver Banks as he considers 3 major technologies that have been connected to major job los…
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A transformation's ultimate success is reliant on progress and execution. Because, without these aspects, nothing changes and the status quo lives on. The transformation withers and invested time, money and effort is wasted. In our special series of episodes, join Oliver Banks to explore the fourth quadrant of the core framework from his new book, …
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The human aspects of transformation are among the hardest. They're often invisible, intangible and highly variable. But without facing into these factors, it's easy to veer off course and be blocked by obstacles. As we continue to celebrate the launch of Oliver Banks's new book, Driving Retail Transformation, this episode delves into aspects from t…
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Once you understand the problem or challenge, then you can start to consider the options and opportunities that forge the solution. In this bonus episode of the podcast to celebrate the launch of Oliver's book, Driving Retail Transformation, explore the second quadrant of the Retail Transformation Steering Wheel and discover why documentation has m…
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Perhaps you know to "start with why". But before you understand the "why" of the transformation, you must first understand the status quo. What challenges face the business, or opportunities could be seized? In this special launch week bonus episode of the podcast, explore the first quadrant of the Retail Transformation Steering Wheel. Find out mor…
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Retail leaders face disruption on every side. But transforming in response, while necessary, is easier said than done. Oliver Banks's new book, Driving Retail Transformation gives you the strategies and techniques you need to lead your organization through the journey of transformation in an age of uncertainty. In this special episode, explore the …
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In a world spinning with volatility, uncertainty, complexity, and ambiguity, the ability to remain confident is more crucial than ever. This episode brings to the fore the insights of Julie Smith, an executive leadership coach and author of "Coach Yourself Confident," as she dissects the nuances of confidence in today’s fast-paced environment. Delv…
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In the ever-evolving retail landscape, success isn't just about simply adopting the best technologies or jumping on the hottest trends. It's about having the insight and agility to navigate through key themes and adapt to change. In this episode, delve into the philosophy behind Oliver Banks's book, "Driving Retail Transformation: How to navigate d…
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Connectivity is a standard expectation for modern retail stores. But what if networks and Wi-Fi connections could deliver more and open new opportunities? Enter the 'hyper-connected store'. In this episode, Keith Cahoon from Juniper Networks shares more about the vital role of connectivity and what modern networks can enable for forward-thinking re…
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Delve into the art of continuous improvement which has reshaped industries and personal habits alike. Originating from Japanese car manufacturer Toyota and popularized through Lean Six Sigma, Kaizen is more than a methodology; it's a mindset of perpetual betterment. Join Oliver Banks and unpack the essence of making each day more efficient and effe…
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The best way of avoiding making reactive short-term decisions at the expense of long-term performance is to be more planned in the long term. Easy to say, harder to do. Join Oliver Banks and consider how you can avoid the long-term pains but instead look to build the plans, culture, and leadership attributes and attitudes that can weather the short…
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Confront the retail strategist’s dilemma: seizing the day without compromising tomorrow. In tough trading conditions, we chase short-term targets with a tempting path of quick fixes and instant rewards. But do we pause to consider the long-term game? Like a game of chess, every move counts and victory is not achieved in a single turn. Join Oliver B…
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Dive into the critical balancing act that modern retailers face: achieving labour cost savings while preserving the invaluable human touch in customer experiences. Explore the evolving roles of store staff, the dynamic interplay between automation and personal service, and strategies for streamlining retail processes without losing the essence of h…
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As we navigate the shifting currents of the retail industry, 2024 presents itself as a year of divergence with pivotal themes that will define the winners and the market's overall direction. From consumer spending and evolving profitability strategies to leveraging AI and retail media, this episode unpacks seven crucial themes set against the backd…
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In an ever-shifting retail landscape, it's time to grasp the steering wheel and chart your own course. This episode is all about embracing the 'Driving' mindset - a call to be proactive, purposeful, and to boldly navigate the uncertainties of the market. We'll delve into what it means to truly 'drive' your vision, growth, and innovation. Meanwhile,…
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The retail industry continues to evolve, and in this episode, join Oliver Banks and look back at stand-out news stories from the past 12 months. We’ve seen drone deliveries take off whilst other companies invest in retail media networks. Discover the most transformative and strategic moves as well as exploring crucial retail trends that have played…
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In a world grappling with environmental challenges and a cost of living crisis, this episode dives into the evolving sustainability narrative. Alice Rackley, CEO of Polytag, joins Oliver Banks to shed light on the resurgence of sustainable initiatives amidst global challenges. Explore the intricacies of supply chain transparency after purchase and …
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Technology is "the application of scientific knowledge to the practical aims of human life". From this foundational definition of technology as a bridge between science and practical human applications, to the intricate dance of managing its vast scope in the market, retail tech expert Holly Steele sheds light on how we can harness tech for innovat…
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Alignment is a crucial yet often overlooked aspect of retail transformation. As modern retail organizations grapple with diverse functions, goals, and cultures, achieving alignment becomes essential to steer clear of confusion and inefficiency. Oliver Banks explores the multifaceted nature of alignment, its impact both internally and externally, an…
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Unified commerce plays a crucial role in retail, helping customers shop seamlessly and enabling the business and operations to flow accordingly. In this episode, Oliver Banks hosts Bala Parameshwaran from Bain & Company and Nikki Baird from Aptos as they tackle the complexities of unified commerce. From integrating digital and physical shopping exp…
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In part 2 of our annual round up, continue to delve into the crucial aspects of transformation and change management in the dynamic world of retail. As we celebrate the fifth anniversary of the podcast, host Oliver Banks brings together more standout moments and insightful golden nuggets from recent episodes. This compilation highlights key discuss…
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As the world of retail continues to evolve, transformation and business improvement remain high on the agenda. The podcast is now celebrating its 5th birthday, so Oliver Banks is pulling out clips of the best bits, or those famed golden nuggets, for you to enjoy. The clips feature ideas about retail technology, data, AI, omnichannel retail, retail …
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In the dynamic world of retail, "omnichannel" has stood as a consistent goal, an evertrend. However, recently, the spotlight has been shifting to "unified commerce". So the question arises: has omnichannel truly had its day? Dive into this intriguing podcast episode with Oliver Banks as we dissect the essence of both concepts, backed by industry in…
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In the competitive retail industry, profitability remains the ultimate aim for omnichannel and ecommerce pure-play retailers alike. Yet challenges like operational inefficiencies, muddled data management, and pricing pitfalls often deter retailers from hitting their vital profit targets. The scenario paints a dire picture: strategic anchors draggin…
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In the ever-evolving landscape of modern retail, there's an increasing need for simplification. With the continued transition to omnichannel operations and the ongoing introduction of new processes, companies are finding themselves buried beneath layers of complexity. But simplification isn't just a new buzzword or concept. So why does something th…
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The realm of digital commerce is expanding, yet many aspects of online shopping have remained surprisingly static. Augmented Reality (AR) has evolved into a tool that can blend the digital and physical channels, creating immersive, interactive consumer experiences. But while the technology is undeniably clever and cool, it can easily slip into gimm…
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In this episode, dive in to learn more about Oliver Banks's upcoming book, "Driving Retail Transformation: How to navigate disruption and change". The book, out in early 2024 is a pivotal guide for retail leaders looking to steer and lead their organisation through the turbulence of the industry. In this episode, Oliver provides a peek into the ori…
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As the global business landscape continues to evolve, giants like Amazon consistently challenge the status quo, setting the bar for disruption and expansion. From its humble beginnings selling books online, Amazon has grown into nearly every conceivable retail category, and is now expanding into other sectors and industries. It is redefining what i…
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In the dynamic world of retail, identifying fresh opportunities is pivotal to stay ahead. Bain forecast that new business models will make up a sizeable portion of the future of retail. But, there are many avenues open to you and it's critical to consider the different strategies and leverage your unique assets appropriately. Additionally, the new …
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In an era where classic retail growth has decelerated and market shares have become increasingly elusive, businesses must look beyond the traditional boundaries to secure their future. The challenge? Venturing into new terrains requires more than just an innovative mindset—it calls for strategic adaptations, perseverance, and the acumen to turn int…
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In today's dynamic retail environment, the term "transformation" is brandished as the cure-all for a myriad of challenges. It's a buzzword that is easily thrown around but may mis-set expectations. But what does genuine transformation look like? Dive deep with Oliver Banks in this podcast episode to unpack the misconceptions surrounding retail "tra…
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In a world where digital technologies and changing consumer behaviour have made transformation business-critical, it's vital to avoid small delays and unseen challenges that can snowball into larger issues. Join Oliver Banks for this episode and explore the importance of assessing your transformation to help overcome the challenges that block trans…
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The resale market is fast becoming a key segment in retail, driven by shifting consumer trends. Dive into its value for businesses and the planet, its role in the circular economy, and practical integration tactics. Join Oliver and Recurate's co-founder, Adam Siegal, for a concise exploration of modern recommerce. Listen to this podcast episode and…
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As retailers grapple with the ever-evolving dynamics of customer relationships, one concept emerges powerfully: community. But in the modern world of retail, community shouldn't be seen as just a buzzword. It's the key to unlocking unprecedented levels of loyalty, brand advocacy, and unparalleled market insight that you'll get nowhere else. By unde…
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In an era marked by unprecedented change, retailers, consumer-facing businesses and brands find themselves navigating unfamiliar terrain, facing new competitors, and redefining relationships with customers. Additionally, the competitive business and retail landscape is filled with contradictions and uncertainty. So how can companies adapt and stay …
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As technology continues to evolve, the role of robotics in retail, hospitality, and customer service is becoming increasingly significant. Join Oliver Banks and delve into the influence of robotic automation and AI in different areas of customer facing business operations, from maintaining stock integrity and cleaning to providing customer service …
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Dive into the transformation of last-mile deliveries to consumers. This market has rapidly developed from traditional mail-order operating models to fully autonomous delivery bots in a short span of time. In this episode, explore how robotics are enhancing the efficiency and flexibility of home delivery services, considering benefits and potential …
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Explore the rapidly evolving landscape of transport in retail, as we delve into transformative solutions like electric vehicle fleets and autonomous transportation. This episode addresses the significant role robotics play in mitigating industry challenges like driver shortages and sustainability. It also uncovers the real-world applications, poten…
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The rapid evolution of technology has given birth to a new era of efficiency in the retail industry, with the use of robotics becoming increasingly prevalent. In warehouse or fulfilment centre settings where speed, efficiency and precision are of the essence, robots are transforming operations for moving and managing stock and orders. In this episo…
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In a world where consumers crave personal connections and seek meaningful brands that stand for something, it's essential for retailers to harness the power of conversations. Whether it's in-store, over the phone, or through digital channels, engaging with customers through meaningful dialogue can be the difference between a disappointing customer …
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Click and collect or BOPIS accelerated hugely over the course of the Covid pandemic. Collection experiences offer convenience and speed for customers, especially as commutes and working practices reset. Smart lockers offer further opportunities for friction-free collections, sales opportunities, omnichannel retailing and a more integrated customer …
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When consumers are grappling with the rising costs of living and shrinking disposable incomes, balancing quality and quantity has never been more critical. But how can retailers achieve this without slashing their already thin margins? In this episode, join Oliver Banks as he addresses the pressing issue of finding and delivering cost savings in re…
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Dive into the world of Lean Six Sigma and discover why this presents a formidable approach to transforming retail businesses and operations. Originating from the manufacturing industry, it transferred across to broader use cases. However, with the advent of Agile and the need for flexibility, it has become less popular in recent years. Discover why…
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After the energy and excitement of Shoptalk Europe 2023, Oliver Banks catches up with the event's Content Director, Ben Miller. Together, they pull out key moments and connect the dots between key trends and themes from across 35 hours of on-stage content, including data, technology, retail media and transformation. Listen to this episode of the Re…
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Marketplaces have been a key trend for retailers and brands to tackle a number of business challenges. Join Oliver Banks and delve into the dynamic realm of retail marketplaces. Demystify the key mechanics and their potential for transforming your business, whilst being aware of the challenges you might face along the way. Whether you're considerin…
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Step into the world of preparing an organisation for retail transformation in this engaging conversation with Brandon Rael, a seasoned retail transformation consultant. In this episode, we delve into the essential aspects of getting a retail business primed for transformation, the pitfalls of neglecting this critical phase, and the steps necessary …
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During Shoptalk Europe 2023 in Barcelona, industry leaders converged to explore the key themes shaping the retail landscape - both directly on stage and indirectly in conversation or based on repetitive themes. The event threw a spotlight on the value of a test-and-learn approach, the growing impact of Gen Z, the questionable relevance of the metav…
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