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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation! Visit the Now Community forums
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XenTegra podcasts are about ServiceNow, Citrix, Microsoft, Azure, IGEL, Nutanix, Ivanti, Google, PrinterLogic, Cisco, NVIDIA, ControlUp, Login VSI, and other key partners to make 'end-user computing' environments accessible from anywhere, securely with a single identity via Citrix Workspace with Intelligence. We make enterprise digital transformation a reality! XenTegra, we are the experts in digital workspace technologies and cloud infrastructure.
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SSH or ServiceNow Store Highlights is a weekly show from Justin’s House in which Justin reviews new or updated applications in the ServiceNow Store. Listen so you can stay up to date on what’s new or updated and discover what may be relevant to your instance of ServiceNow.
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ServiceNow TechBytes brings you ServiceNow experts with an inside look at our products - tech insights, best practices, new features, tricks and tips, and more. Join us here for the inside scoop, and join the conversation in the ServiceNow Community.
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Welcome, listeners, to a podcast that seeks to ignite the flames of inspiration and empowerment within the ServiceNow community. I'm Farrah Wells, your host and the Director of Linking Humans, The #1 Global Partner for ServiceNow Recruitment. Join us on this journey as we venture deep into the world of ServiceNow leaders. Discover the very essence of their motivations and the unique mindset that paved the way for their remarkable success.
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IT Canvass gives the latest updates on servicenow and tutorials.
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YASH is a Premier ServiceNow partner, reseller, consulting, implementation, and service provider. It is instrumental in helping us bring superior technologies, industry proficiencies, and more innovative design to help make your organization digitally savvy, coordinated, and effortless to navigate.
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In this podcast series, we cover discoveries within the ServiceNow DevOps solution and how it connects your existing DevOps toolsets to the work you already manage in ServiceNow, and link information from the entire delivery toolchain from ideation or defect to delivery and production, providing unique insights into your DevOps activities and the data can be used to drive the automated creation and approval of change tickets.
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IT experiences regular waves of innovation, most recently with generative AI. Meanwhile, IT’s core imperatives remain constant. Year after year, Enterprise Management Associates (EMA) research consistently ranks reducing the frequency, duration, and impact of incidents and outages as the top operational objective for IT. That goal holds true for or…
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In this episode of the ServiceNow Executive Circle podcast, Gina Gill, Chief Strategy Officer at The Cabinet Office, discusses how technology transformation offers organisations a unique opportunity to reevaluate and realign their strategic vision, values, and employee skill sets. Gill highlights the need for a unified digital vision across departm…
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In this SSH episode I review 36 new or updated applications in the ServiceNow Store. There are 12 new releases since the last episode - API Service Graph Connector for Apigee X, CoreALM Connector for SAP Change and Transport Management System, DLP Incident Response integration with ICAP, Easy MoveIn, Genus ActiveArchive, Genus FileNet Spoke, Rapid7…
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In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…
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In this episode of Beyond the Title podcast, we sit down with Richard Andrews, Managing Director of Devoteam UK and Ireland. Richard takes us on a journey through his dynamic career, from his beginnings in retail banking to becoming a key player in the digital tech consulting world. Hear how his focus on continuous improvement and high-performing t…
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In this episode, we chat with one of our service portfolio managers to learn about the service offerings available to help you get the most value from the ServiceNow platform. Have a question or comment about the Accelerate Podcast series? Email us at accelerate-podcast@servicenow.com. See omnystudio.com/listener for privacy information.…
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ServiceNow Federal Forum 2024: Maximize Productivity and Mission Readiness and Deliver the Best EX
27:41
Federal agencies are deploying innovative solutions to manage human capital and administrative goals such as recruitment, developing employees, and keeping a skilled and motivated workforce. Listen to this session to hear how ServiceNow is helping to connect systems of record and modernize the business of human capital management. Featured Speakers…
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In this episode of the Innovation Today Podcast, host Spencer Beemiller chats with Stefan Klang, Partner at Deloitte, about the evolving landscape of supply chain management. Stefan shares his journey from manufacturing logistics to digital transformation, discussing how companies can manage disruptions, enhance efficiency, and prioritize sustainab…
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In this episode of Innovation Today, Julia Martensen, Innovation Officer at ServiceNow, interviews Will Loving, CEO and Founder of Servos. Will shares his journey from starting a consulting firm during the early 2000s to becoming a key player in digital transformation within the public sector. He discusses the impact of ServiceNow in modernizing st…
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In this episode of the Innovation Today Podcast, Spencer Beemiller from ServiceNow talks with Stephanie Otto, the Global Director of Strategy and Innovation at Cask, about the transformative power of AI in business. They discuss the importance of having a clear strategy, the potential of Gen AI to revolutionize industries, and the necessity of upsk…
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Redefining Telco Customer Service: Insights from Jinu Koshy on AI and Digital Transformation
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In this episode of the InnovationToday Podcast, host Spencer Beemiller welcomes Jinu Koshy, Vice President and Global Head of Domain Consulting, Communications, Media, and Technology at Infosys. They discuss innovation in the telecom industry, focusing on the transformation in customer service. Jinu shares his insights on the impact of AI and GenAI…
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While learning the technical ins and outs of ServiceNow are important for your career, there's more to being a great ServiceNow dev than knowing how to hack XML files or all the JavaScript APIs. In this episode, Lauren and I have a chat about some key moments in our lives that changed our careers. Topics 00:00 Welcome 03:50 Lauren's #5 08:26 Chuck'…
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Join Fred Champlain and James Ramsay as they explore how strategic portfolio management (SPM) and enterprise architecture (EA) are crucial in successfully implementing AI across an organization. By prioritizing AI use cases that deliver the most business value and understanding their impact on the technology landscape, companies can mitigate risks …
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In this SSH episode Justin reviews 25 new or updated applications in the ServiceNow Store. There are 6 new releases since the last episode - Dell NativeEdge, Fusion3 Evolve: Unify IRM & Legal Workflows, Infosys Treasury Management, Procise Integration Common, SandboxAQ AQtive Guard and Thirdera Landmark: Asset Management. Watch this video as he fil…
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Join Fred Champlain and James Ramsay as they dive into how enterprise architecture (EA) is essential for driving successful AI transformations. By actively integrating EA with strategic portfolio management (SPM), organizations can align AI initiatives with business objectives, moving from experimentation to impactful implementation. This discussio…
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Tune in as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer will share best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more. Featured Speakers:…
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In this SSH episode I review 50 new or updated applications in the ServiceNow Store. There are 11 new releases since the last episode - Australian Immunisation Register Spoke, Civic Quick, DomainTools Iris Detect, FMN-SRQ, Fujitsu Citizen Services Hub, GenAI Observer, Intel 471 Integration for TISC, Kurmi Integration, Power Management - Operational…
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ServiceNow Federal Forum 2024: Maximizing Value to the Enterprise Using Low- and No-Code Development
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Listen as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer shares best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more. Featured Speakers: • Ro…
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In this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist support…
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The Developer Advocacy team continues to change – this time we've got a new team member and we're eager to get to know her better. So have a listen. Topics 00:00 Welcome/Introductions 07:10 Platform passion 07:53 Advocacy ideas 11:26 Challenges for Kristy 18:41 Any surprises? 19:36 Getting prepared for this role 21:29 Words of advice 22:30 Contact …
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In this episode, we interview Amanda Justice (AJ), Director of Enterprise Architecture at ServiceNow. AJ has a rich background in technology, having worked at Trilogy Software, EMC, and CyrusOne before joining ServiceNow. She has extensive experience in enterprise architecture and modernization in energy and utility operations globally. Key highlig…
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In this SSH episode I review 957 new or updated applications in the ServiceNow Store. There are a total of 58 new releases including 4 non-ServiceNow new releases since the last episode - AlertOps, Kyndryl Integration - MCMP Marketplace, OT Management - Mobile and Vbrick Video Integration with Employee Center Pro. Listen to this podcast as I filter…
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AI brings exponential positive benefits to Federal missions, but bad actors are also putting AI to work in cyber attacks. As agencies evolve cyber strategies, this new layer of sophistication demands new approaches. Hear how agencies can navigate the new cyber landscape and protect against AI-driven cyber threats. Featured Speakers: • Jason Beland,…
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In Episode 38 of "Syncing with ServiceNow," your host Eddie McDonald, filling in for Andy Whiteside, dives into a crucial conversation on how HR leaders are at the forefront of business transformation. Joined by Mike Sabia, XenTegra's certified master architect, the duo explores a recent blog post titled "Survey Finds HR Leaders Will Drive Business…
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Our military should be able to securely perform their core and essential mission, business, and personal digital tasks in connected (as well as disconnected) modes. Armed forces logistics, maintenance, IT, HR, and other requests cannot wait for a connection to the cloud and must be able to carry out their tasks whether connected or not, using the s…
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We've added a lot of AI features in the platform over the past few years, and in this episode we've got all the Developer Advocates to share their thoughts on Generative AI. Topics 00:00 Welcome/Introductions 02:07 Current uses for AI 17:07 ServiceNow shift in positioning 25:22 Barriers to using AI 35:08 Favorite Xanadu AI features 42:37 Recap 44:0…
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In this SSH episode I review 41 new or updated applications in the ServiceNow Store. There are 3 new releases since the last episode - CyCognito CMDB Integration, Proven Optics Budgeting and Forecasting and TCS Crystallus on Now for Service Operations. Listen to this podcast as I filter through the noise and review what's most relevant and what upd…
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Join Fred Champlain and Mark Castoe as they break down the various steps that successful organizations take to technological maturity. Synthesizing the learnings and understandings of the customer journeys you are supporting is a critically important part of any strategy. Application portfolio management is the gathering point to bring together ass…
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ServiceNow Federal Forum 2024: Empowering the DoD To Deliver Memorable Customer Experiences (CX) Excellence
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In today’s dynamic environment, the Department of Defense (DoD) must align operations with the PMA and Presidential EOs to enhance CX. To meet these demands, the DoD needs a platform for innovative, secure, and agile workflows supporting mission-focused initiatives. This session will explore tools enabling the DoD to enhance service delivery throug…
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The Role of a ServiceNow Platform Owner: Scott Carver's Experience at Rolls Royce's Global Business Services
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Welcome to another episode of Beyond the Title podcast, where we bring you conversations with ServiceNow's elite. In this episode, we have the privilege of chatting with Scott Carver, the mastermind behind the ServiceNow platform at Rolls Royce's Global Business Services. From humble beginnings to leading digital transformation, Scott shares his in…
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Join Fred Champlain and Mark Castoe as they tackle governance and risk in the context of technical debt. There will always be technical debt, due to the fact that it is part of the technology landscape. Managing this debt as a business risk is where organizations can maintain business continuity and ensure continuous visibility. Listen now, and che…
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Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence
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In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations struggle to manage fragmented systems, front and back offices that don’t “talk” to each other, and clunky workflows that tap into far too many systems and applications. In fact, according to the Ser…
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Join Fred Champlain and Mark Castoe as they take a look at the different lenses of technical debt, and how application portfolio management plays a crucial part in addressing this complex enterprise issue. Do you know how your information architecture is structured? Having a clear model to understand and manage your hardware and software technical …
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In this SSH episode I show 65 new or updated applications in the ServiceNow Store. There are 5 new releases since the last episode - Censys Attack Surface Management, Phosphorus Incident Integration, ReturnCenter Automate, Smartling Translation Management System Spoke and Vulnerability Response Integration with Phosphorus. Listen to this podcast as…
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ServiceNow Federal Forum 2024: Aligning Federal Operations To Get To Outcomes Faster and Improve EX
34:16
Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation w…
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In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…
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In this episode of Tech Bytes, host Bobby Brill talks with Carol Valdez, Director of Content Design at ServiceNow, about the intricacies of UX writing. They discuss the importance of clarity over cleverness in software interfaces, the evolving role of AI in content creation, and practical insights on designing user experiences with precision. Valde…
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I've said it before and I'll say it again, we have some really cool people in the ServiceNow developer ecosystem. This time we talk with someone who has been using the platform for 14 years, is a 3X MVP, is a CTA - AND she leads a very full personal life. Topics 00:00 Welcome/Introductions 07:38 How Susan found ServiceNow 09:56 Being a CTA 10:56 Pl…
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Transforming Service Ops: Embracing Innovation and Continuous Evolution: Insights from Jason Wojahn
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In this episode of the Innovation Today podcast, host Spencer Beemillerr welcomes Jason Wojahn, CEO of Thirdera, a Cognizant company, to chat about the expanding field of service operations. Jason shares his journey from co-founding one of the first ServiceNow partners to leading Thirdera through multiple acquisitions and a successful merger with C…
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In this episode of the Innovation Today Podcast, host Matt Metten sits down with Dr. Ralf Altmeyer, Consulting Director at agineo GmbH, to delve into the dynamic world of IT service operations and innovation. Dr. Altmeyer brings over 22 years of experience to the table, sharing insights on the evolution of IT service management, the impact of AI on…
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In this episode, host CK Tan interviews Carey Blunt, the Global Head of ServiceNow Solutions at Fujitsu. Together, they dive into the world of service operations, AI integration, and the convergence of IT and OT. Carey gives real world examples on how to optimize and automate your service operations to stay ahead in a competitive industry landscape…
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In this SSH episode I show 187 new or updated applications in the ServiceNow Store. There are 15 new releases since the last episode - Accounts Payables Operations integration with Oracle, AISS Now Assist Usage Tracker, AISS Summarization Insights, Blancco Secure Data Erasure, Contender Solutions Elevate Predictive Automation, Knowledge and Search …
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Only 52% of workers felt satisfied with their latest employee onboarding experience, according to a Paychex survey. That means just under half of new hires are dissatisfied and feel unprepared to start their new jobs. Nearly 40% of survey respondents found onboarding clear, 32% said it was confusing, and 22% said it was disorganized. Four out of fi…
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Dive into digital transformation in the public sector with Sean Dawson, Client Architect, Cask and Jonathan Alboum, federal CTO for ServiceNow. This episode covers the evolution of legacy applications, creative workflow solutions, and the role of ServiceNow’s App Engine in federal agencies. Jonathan shares practical strategies from his time at the …
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Balancing Faith, Family, and Tech: Jeremy Duncan's Recipe for a Fulfilling ServiceNow Career
35:56
In this episode, Farrah sits down with Jeremy Duncan, a ServiceNow veteran with over 20 years of experience in the tech industry. Jeremy shares his journey from humble beginnings to becoming a certified master architect, offering a wealth of knowledge for both newcomers and seasoned professionals in the ServiceNow ecosystem. "Do what you love and l…
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In this SSH episode I review 38 new or updated applications in the ServiceNow Store. There are 4 new releases since the last episode - BitBucket Cloud integration with DevOps, Intel 471 Integration for Security Operations, Rapid7 InsightCloudSec CC Integration and TMLabs Workplace Health & Safety Localisation. Listen to this podcast as I filter thr…
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Federal agencies manage a greater variety and volume of physical assets than ever before in support of operations, maintenance, and facilities management. This session will discuss the best practices and tools needed to achieve secure end-to-end lifecycle management and, importantly, complete transparency of all physical assets to meet your operati…
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They say all good things must come to an end. In this episode we'll explain what that means – for you, for me, and for our developer community. Topics 00:00 Welcome/introductions 01:28 Reasons for retiring 02:44 The future of Break Point 06:09 Looking back 08:05 Between now and September 6 10:08 Plans after September 6 12:53 Challenges in retiring …
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Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence
23:41
In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations struggle to manage fragmented systems, front and back offices that don’t “talk” to each other, and clunky workflows that tap into far too many systems and applications. In fact, according to the Ser…
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continue reading
In this SSH episode I review 41 new or updated applications in the ServiceNow Store. There are 4 new releases since the last episode - Awards Center, EY Medicaid Workflow Modernization, ServicePress: WooCommerce Integration (add-on) and Zafran Risk & Mitigation for Vulnerability Response. Listen to this podcast as I filter through the noise and sho…
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