Podcast about the finance and technology of healthcare. We cover revenue cycle management (RCM), how to grow an RCM business, technology and analytics including artificial intelligence for RCM, as well as general consulting and scalable reliable process design. Written version of these podcasts are available on our blog at https://voyanthealth.io/blog
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A lot of organizations are scraping data (RPA automation) from their practice management PMS / EHR. This includes providers who want their own data and have issues with the system vendor, as well as RCM companies and software vendors like analytics platforms. But are they allowed to do this? Do EHR vendors have contracts that prevent this? Would th…
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What is GenAI (like ChatGPT) taking off faster than analytical AI (like machine learning ML) in medical billing? We'll discuss which has more value in RCM, the pluses and minuses of each, and some counterintuitive reasons why it is getting tested and adopted faster than ML AI.
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What options are a good fit for medical billing advertising? We'll explore some of the most common options and whether they would benefit growing your medical billing company.
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The murder of the CEO of United Healthcare has re-ignited a discussion about denials and bad payer / insurance company behavior, and AI is at the center of it. We'll discuss UHC's denials AI, the broader application of AI in denials, whether it is problematic, and why. And finally a little on what you can do about it.…
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Many still seem to struggle with effective targeting in the medical billing arena. So what are the levers or variables involved? How can you find a good target market to carve out a successful positioning and differentiation? We'll give you some suggestions on how to do this effectively.
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TikTok and other media platforms like Discord are really hot. Everyone is on them, right? Is advertising for medical billing on new media platforms a good call for your business? Listen to find out specifically about TikTok, but more broadly how we think about evaluating particular channels and media.…
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Part 3 of 3 part series on buying medical billing leads. In prior episodes we discussed whether this is a good medical billing marketing strategy, then top tips for improving your results if you are going to do it, and this episode is a deep dive into the numbers. CAC, ROI, CLV, and more.
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I frequently get this question. In this podcast we'll dive into what is the "best" channel and what criteria are involved in determining the "best".
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Talk about technology, automation, and AI is everywhere in the medical billing industry, including around half the presentations at the HBMA this year. So why hasn't it taken over? Why are so few companies doing it and even then for such a small percent of the processes? Listen to find out, which should lead you to your solution.…
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In another podcast we have discussed why buying medical billing leads may not be the marketing strategy slam dunk people think it is. But if you are going to do it, we'll give you the top 5 tips to succeed doing it (or at least significantly improve your results).
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In one of our other podcasts we suggested exhibiting at trade shows may not be the best medical billing marketing strategy. But if you're going to do it, here are the top 10 tips on how to dramatically improve your lead generation rate and ROI.
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A message for those of you in the US...Today is election day.
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Gen AI and ChatGPT are getting tons of attention. How good is AI at doing medical billing marketing strategy? We test it and see how it performs and make suggestions.
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Many companies buy medical billing leads, or at least have considered it. The question is whether this is a good marketing strategy. We'll explore the pluses and minues.
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People think medical billing marketing and sales are difficult, but your competition is terrible at this. The reality is it isn't that tough and in this episode I share a story that illustrates why I think most medical billing marketing stinks.
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We did a prior podcast on the benefits of targeted medical billing marketing. For most, this becomes a "duh!" moment after thinking about the pluses and minuses. Then why are so few billing companies doing it and why do some even after hearing the rationale continue to shotgun the market unsuccessfully?…
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When should you update your website or create a new website? If you're thinking about medical billing marketing strategies, will a better website increase your sales? Listen to find out.
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You want to grow your medical billing company. When people think grow they think sales, when they think sales they think salesperson. Is this the right approach for your business? Listen to find out our thoughts.
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I recently attended the HBMA (healthcare billing management association) national conference and heard a bunch of billing companies talk about automation and AI. But how many are really experts in this? How many are really even deploying these technologies in any reasonable scale? Listen to find out.…
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Most medical billing companies take any and all comers, they are opportunistic and will do everything from family practice to pain management to ophthalmology. But is this a good idea from a marketing standpoint if you are trying to grow more quickly? Listen to find out our thoughts.
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Does your medical billing business need branding? Should you invest in this? I've heard many billing companies tell me they want to be seen by their clients and prospective clients and that this is really important. But is it? We'll dive into what this really means and the benefits and costs of branding.…
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We decided to try and experiment and see how smart a generative AI (GAI) application is. In part because this is a hot topic and we get asked about it frequently, we thought it would be fun to test. We asked a LLM/GAI application whether you need generative AI at this point in RCM or even what would be good applications of it. The answer will aston…
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Most medical billing marketing starts with exhibiting at trade shows. But is this a good investment for your medical billing business? We'll explore the pluses and minuses and give you the answer.
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Is generative AI something you should jump into right now? Where is it applicable to RCM? Where could your technology focus be right now to get the most ROI?
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There had been a lot of hype and some concern that automation will wipe out the medical billing / RCM industry. We'll explore is that real and what implications are for medical billing companies.
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How does RCM move away from being an industry primarily of body shops? What does performance mean in revenue cycle and how do you get there?
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What's a body shop in rcm? And why are so many cycle management companies and even departments set up as body shops? We'll discuss the implications and eventually get to an alternative.
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If you have comments or suggestions please send them over to us we would love to hear from you.
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Many are asking about AI in healthcare and about its application ave future or imminent dominance. Are the robots taking over?
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What?!?! Voyant's core technology is based on automation, how can we dare to be saying this? Listen to find out what we counsel.
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Is there something wonky happening with the data in Kareo? What does bad data mean? Listen to find out for a significant issue with this system.
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AdvancedMD has an AI tool, but is it really AI i.e. artificial intelligence? We'll dive into this product and offer some thoughts on its capabilities and limitations.
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What's better - more planning and detail or winging it... Err, I meant "agile". All jokes aside, which path is better - larger scope and more detailed specifications or the opposite?
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What information would you want in order to run analytics? If you're like other practices or billing (RCM) companies, you want to answer a lot of questions and this means lots of information that isn't easy to get from your system or systems. Listen to the challenges of just one system we recently dealt with. And this doesn't even include everythin…
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Do we need data from clearinghouses and why? Can they provide this information accurately and export it in order to use it in analytics? We'll find out.
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Many systems have problems with their data. Listed to some issues we going with Clinix and why this makes reporting and even workflow difficult.
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Net you didn't know time travel was possible. With some healthcare (HCIT) systems it is. As fun as this sounds, this creates some real headaches.
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We're back! New branding for the company.
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What's a good way to evacuate the capabilities of a vendor offering RCM AI/ML? We'll tell you one expert's suggestion and explain whether it would be effective.
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Machine learning, artificial intelligence, statistics, data science, analytics - what do all these mean? What do we need it use for financial data in healthcare (RCM)?
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What limitations do you encounter when pulling data from billing systems? What works better as a data source for analysis? This is a detailed explanation of where to get data and where to analyze it to get the results you want.
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What makes a good chart? How do you make sure that it isn't misinterpreted or misunderstood so that conclusions are correct and commonly understood across many people the same way? Listen to find out how we screwed one up, why, and what we should have done instead.
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The MGMA had benchmarking data for a large number of practices. Listen to find out what they share in a webinar about benchmarks, as well as other esteemed presenters.
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Robotic process automation is really hot right now. But do robots get tired? Listen to hear about the challenges of getting access to your data, the robot apocalypse (just kidding), and lazy robots. We all want answers to our questions using data, right?
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Is there value in "knowing" things? Listen to my contrarian point of view. I think you'll agree after listening.
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We'll tip you off on a webinar to avoid by a very well known and respected expert in the field. Why Is it so bad and a waste of your time? Listen to find out and what you should do instead.
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Ever wondered if Oracle BI is better than SiSense or the other platforms out there? What is "the best"? What criteria would you use to evaluate? And what does a top rating organization have to say about it?
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I don't want to give it away. You'll have to listen to the podcast to find out our impressions of the reporting and "analytics" for Kareo.
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How much do you or your managers know about your healthcare business or revenue cycle management? If you're good, the answer is a lot. But no one knows everything. Listen to hear a discussion of knowing and finding out...and surprises.
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Remittances often have errors or other issues that make doing analysis difficult. In particular practice name / entity name is a disaster. We'll explain this problem and tell you a very simple and effective solution so that your analysis is productive.
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