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Sandy Pardue and Dana Salisbury of Classic Practice Resources discuss issues facing the dental practice owner of today. This podcast show features the movers and shakers of the dental industry as well as opinion leaders. Enjoy the fun, laid-back vibe as things get real. Dana has been in dentistry for over 15 years. She first entered the industry at the ripe old age of 18 years old selling a crown and bridge removal system. She left to go to college and worked part-time, moving to full-time a ...
All of the short content we produce for Chapel Bell Curve. Stats focused reactions to UGA football.
Echo Drills is a weekly ear training podcast that strives to help musicians of all levels improve their musical ear.
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The Youth Baseball Edge Podcast with Rob Tong: Coaching | Drills | Strategy
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The Youth Baseball Edge Podcast with Rob Tong: Coaching | Drills | Strategy
Rob Tong: Youth Baseball Coach, Consultant and Training & Development Leade
Rob Tong from the Youth Baseball Edge blog interviews experts in youth baseball and related fields as they share their practical, actionable secrets for youth baseball success. Discover coaching tips, resources, drills, practice plans, strategies and much more so that you can help develop a more complete ballplayer and team. Understand how pitching, hitting, catching, fielding, baserunning, throwing, infield and outfield defense, bunting, pre-game routines, the mental game, practice organiza ...
The Bar Exam Drills Podcast is a periodic podcast where we answer bar exam related questions and also comment on legal implications of current events. The Bar Study Motivation Podcast episodes will interview an attorney sharing their own struggle through the Bar Exam, in which - they eventually triumphed! Any questions may be directed to podcast@barexamdrills.com.
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QualityTime-ESL - English Drills and Practice
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QualityTime-ESL - English Drills and Practice
Marianne Raynaud
“QualityTime-ESL” podcasts are clearly spoken, "interactive" oral exercises to learn everyday, global and even business English. The emphasis is on grammar, correct usage and pronunciation. They provide excellent oral and written preparation for international exams. Transcripts and worksheets are available on the website. The accent is American. Questions and comments to: marianne@qualitytime-esl.com.
When it comes to verb forms, it's always the same problem: lack of speed. You understand the tense, and when you write, you can eventually put it together. But when you speak, you stumble, hesitate, have to stop to think and "write it" in your head... It's very frustrating. These French Verb Drills are designed to help you memorize the verb forms, and the way they are pronounced in French today. The aim is not to explain the tenses, nor to help you figure out how to construct them, but to he ...
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Santa Clarita gun training - Firearms instruction for new gun owners, CCW Tactics and Strategies, Advanced Gun Drills and two to three gun modules taught in controlled and safe environments
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Santa Clarita gun training - Firearms instruction for new gun owners, CCW Tactics and Strategies, Advanced Gun Drills and two to three gun modules taught in controlled and safe environments
Connor MacIvor
A Podcast to introduce you to our Santa Clarita gun training. My Cadre and I are able to take a complete novice to expert marksman in only a few classes. The rest of those who are going to only have a class here and there are going to be blessed with many repetitions so they are able to practice on their own the right way to handle and manipulate firearms. This is not testosterone-filled instruction. This is the type of training where we go by education and do not teach by mansplaining and i ...
Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/ It was "dental assistant" appreciation week not that long ago...did you feel like you HAD to do something instead of wanting to do something for your dental assistant? You never really know what goes on in th…
Sponsors: Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/ Does your front office understand your marketing? If they don’t then they are probably decreasing the amount of new patients you could and should be seeing! Did you also know that your website and marketing c…
Think about it, if you put an ad out and get 10 applicants… 8 out of the 10 sent in a resume that seems good… will you take a whole day to interview those 8 applicants? There’s a better way, a much better way! Group interviews! Sandy gives us the tools and system to establish and conduct an extremely successful group interview. Once you hear this e…
Do you feel like you can’t find any great employees? Are you tired of recommending procedures, systems, or even tips to your front office but for some reason they don’t stick with the recommendations? Do you feel like you are always having to micromanage your team or a team member? Do you even know if some team members are really contributing to th…
Sponsors: Check out Docsites LIMITED TIME OFFER here: https://www.docsites.com/landing-pages/ddb/ Get the money! Sandy’s a real world consultant and having a ZERO A/R is not real world! You’ve got people that come and get the dental work and ins pays, or your going to bill them, if you get a 30% open rate in emails you’re in the top tier. Sandy cam…
This episode is for the person greeting patients and answering the phones at the front desk. Some new team members need to know and master some of the basics, so if you have new team members, this episode is a “mandatory listen” as part of their training. We discuss these four essential tips: Practice Information. Know basic practice information. H…
Do you need a new website or marketing agency, check out what Docsites can do for you:: https://www.docsites.com/landing-pages/ddb/ It’s a piece of paper. But what’s on this piece of paper that’s not in your software? This slip is going to keep your new patient calls on task and in order. It will have all the necessary information you need and it w…
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The Youth Baseball Edge Podcast with Rob Tong: Coaching | Drills | Strategy
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YBE164: Lessons Learned in 2022
32:51
Host Rob Tong looks back on the spring and fall seasons for his three teams in 2022 and whittled down seven lessons that he thinks might be helpful to you for 2023 and beyond. Plus Rob answers the Question of the Week about about why not teach a level swing if it produces higher batting averages. Please let us (and others) know how you feel about t…
This is a serious talk we have to have. Have you ever said to yourself: “my employee isn’t smart, my team isn’t doing the best, I buy new equipment and no one uses it… I’m not buying them anything anymore!”etc. Or maybe people aren’t delivering and producing on your team, or you can’t keep people on your team... Whose fault is it… the leader. Somet…
Check out Docsites here and schedule a completely free personalized demo: https://www.docsites.com/landing-pages/ddb/ You need to have protocols in place and systems in order to find someone GREAT for your team and it starts with your reputation. That’s step one in the system, what are your employees and ex-employees saying about you? Your reputati…
Did you know January is one of the best months to reactivate patients? Think about the retention rate and see what’s the percentage of patients you're retaining. The problem is practices are always looking for new patients because the back door is always open. Some of us have two back doors open! You need to stay in touch with people and mix up the…
You get a text message from a staff member that says they can’t come to work today, now what do you do? In this episode Sandy talks to us about the proper steps we need to take with handling staff members who seem to be absent or miss a lot of work days for whatever reason. We discuss how we can remedy this and how you can ensure it doesn’t spread …
You may have heard this or possibly, some of you listening, may even think this way: “we don’t have a production goal because we are patient focused”. Knowing your income and taking care of patients are two different things. In this episode Sandy gives us the exact formula you need to boost your production. She also lets us know how patient care is…
In this episode we dive into our Facebook group: Dental Gumbo and answer questions you have asked Sandy in the recent weeks. Sandy answers and discusses these 3 main questions: How early to confirm appointments? How do you deal with assistants or hygienists not showing up for work (slightest cold)? How to present 3rd party financing as an option an…
Lately in the last week or two people are thinking ahead and what they’ll do differently in 2023. And we love it! In this episode Sandy gives us 10 key principles we MUST upgrade or improve within our practice! They are: Low retention rate. Too many broken appointments. Bonus systems that don’t work. Poor Recare systems. High accounts receivable ba…
A lot of your employees are planning their whole Christmas around their Christmas bonus. However, is a Christmas bonus really necessary? How can you make this “bonus” work for you and how can you stop it if you don’t have the funds but feel the “need” to do it because you’ve done it in the past?! Sandy gives us the instructions, script, and formula…
Most dentists and especially practice owners, watch their money, and the decisions they make to KEEP money is causing missed opportunities and keeping the income down. Now, saving money is not a bad thing, that’s not what we are discussing here. We are talking about how often we step over dollars to pick up pennies. In this episode Sandy gives us a…
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The Youth Baseball Edge Podcast with Rob Tong: Coaching | Drills | Strategy
While the majority of 1B coaches in youth baseball tend to be spectators rather than coaches, 3B coaches in youth baseball also tend to not fulfill their responsibilities well and/or not know all their responsibilities. Toby Gardenhire, manager of the St. Paul Saints, is back to break it all down for us again in Part 2 of a two-part interview. Plus…
If you ever wanted to be a fly on the wall in Sandy’s Scheduling Academy, this is it!
Should you add 3-4% on the dental bill if people are going to use credit cards? The quick answer is “NO”! This can easily make your patient lose trust in you. Remember people don’t carry cash or checks as much anymore. More and more people are using credit cards. When you add the 3-4% on the patients bill, this is working against your internal mark…
Did you know if your team is less than 10 employees, you more than likely should NOT have an office manager! Some practice owners put someone who has some dental experience in the front and name them an office manager. That is not the right thing to do. In this episode Sandy breaks down the real responsibilities of an Office Manager and when is it …
There’s a shocking statistic that Sandy mentions in this episode which is: 1.6 million people are changing dentists and 25%-50% patients are lost over a 5 year period. This means we MUST work on our attrition, retaining these patients! In this episode Sandy tells us the 3 main reasons why we lose patients and how we can stop making these major mist…
You know what? You shouldn’t even call them “performance reviews” anymore! In this episode Sandy lets us know exactly what we should do with the “one on one” meetings we have with our team members. Meeting one on one with team members is always a good thing. Sandy tells us how we should call them a “one on one” and bring the employee’s: Attendance …
Our SIXTEENTH and SECOND Texas specific episode, where u/PancakeLawyer shares her bar exam journey!As usual, we start with u/PancakeLawyer’s background into becoming interested in law, with a specific story about a trademark competition for 20 dollars.Next we discuss retaking the bar exam and realizing your own weaknesses pertaining to taking the b…
If you haven’t heard “How to Handle “Inter-Office wars” which was the episode before this one, please go do so! It got so much feedback! Because of all the questions we received, Sandy decided to answer those questions and do a part two! The 2 most popular things that people contacted Sandy after the previous episode was: What to do if you are new …
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The Youth Baseball Edge Podcast with Rob Tong: Coaching | Drills | Strategy
What exactly does a first base coach do in youth baseball? A LOT, actually. Toby Gardenhire, manager of the St. Paul Saints, breaks it all down for us in Part 1 of a two-part interview. Plus Rob answers the Question of the Week about whether players can be first base coaches. Please let us (and others) know how you feel about the show by giving us …
Are you experiencing gossip, negativity, conflicts between your team, dishonesty, and employees always shifting the blame to other employees? This episode will help! 20% of all workers are unhappy with their jobs! This means that 80% are trying to get along with their workers and the other 20% are sabotaging that relationship! A lot of this dissati…
Nowadays there are lots of consultants out there. Specific consultants and consultants who try to cover everything under the sun. However, what is the ultimate goal of a consultant? In this episode Sandy gives us insight on this and what we MUST look out for, when it comes to bringing on a consultant. Sandy tells us what questions we should ask bef…
“Quiet quitting” is nothing new, it just has a name now. According to a recent study: “Quiet Quitters” make up 50% of the US workforce! 32% are disengaged employees and 18% are the type of employees that go on social media and trash talk or display how they hate their employer. Why does “quiet quitting'' happen? In this episode Sandy lets us know h…
Confirming appointments is one of the most important things that a scheduler does every single day. Confirming, when done the right way, assures the schedule will stay intact. In this episode Sandy breaks down the mistakes we tend to make when we “think” we have confirmed an appointment but in reality, we have not. A lot of the time we tend to send…
Sandy was doing a mystery call for a practice and noticed a major issue… the practice didn’t answer her phone call… that’s how this episode came up! There’s two main things we need to do if we want more new patients in our office. Make sure there are absolutely NO barriers blocking the new patient from reaching you over the phone. Make sure you tak…
You know that one person who's always missing days, calling in, or maybe they save up time off and leave for a long time. Welp, there’s procedures and systems to prevent that and actually improve all of your employees' attendance! In this episode Sandy gives us 5 major steps that will improve attendance and help motivate employees to not miss a day…
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The Youth Baseball Edge Podcast with Rob Tong: Coaching | Drills | Strategy
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YBE 161: Rules Every Coach Should Know Before Arguing With Umpires, Part 4, with Brandon Jackson
1:14:27
1:14:27
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1:14:27
Test your knowledge of more commonly misunderstood baseball rules with Brandon Jackson, former umpire at the D1/DII/DIII level. Coaches should know these rules before going out to argue with the umpires. This is Part 4 of a four-part interview. Plus Rob answers the Question of the Week about what his hitting philosophy is and how to train it. Pleas…
Treatment planning starts much earlier than you expect. If you want your treatment acceptance percentage to increase you first have to know what to look for and then implement these specific actions to see results. Sandy gives us the 10 bulletproof actions steps that will increase your treatment acceptance. One of the first steps is making sure you…
There's nothing worse than seeing the schedule full the day before, or even the week before, then… once the productive day arrives… the schedule starts falling apart. Why is this happening?! Could it have been prevented?! What is killing this productive day!? A lot of us are unaware of how much productivity is being killed in the practice. Some of …
When you're listening to this episode we want you to think about your accounts receivable balance. We want you to think about how many patients have accepted treatment, have received treatment, maybe only paid a portion of the whole treatment cost or not even a penny... and never came back. This means the patient has committed premeditated fraud. H…
September has been widely known in dentistry as “Sucktember”. Everything seems to slow down, no shows are high, production is low, and the schedule seems to fall apart insanely fast. In fact, some of you even decide to take September off! DON’T! In this episode Sandy breaks down the reason why we had a horrible September and how we can prevent “Suc…
Key takeaways from this episode: 1. What do patients that "no-show" have in common. 2. Every practice needs an "appointment wrap up" process. 3. What to ask a patient in regards to following up with them. 4. What's the best script for confirmation calls. 5. What to do when presenting treatment plans to ensure a second visit.…
We know how convenient it is to have your employee order supplies for you, deal with credit checks, and even order things on Amazon for you and handle any returns… but you need to be more aware of it. Why? Well, Sandy received a call about a situation the other day. And this isn’t the first instance an office has called her to see how they should h…
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The Youth Baseball Edge Podcast with Rob Tong: Coaching | Drills | Strategy
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YBE160: Rules Every Coach Should Know Before Arguing With The Umpire, Part 3, with Brandon Jackson
58:13
Test your knowledge of fair vs foul, batter's box rules, granting time, the infield fly rule, batted balls hitting objects, how to make appeals and the legality of stealing signs, as well as whether common arguments are myths or truths. Brandon Jackson, former umpire at the D1/D2/D3 level, is back to explain these commonly misunderstood rules coach…
When it comes down to it, there's basically two reasons why patients don’t pay: the first is dishonest patients, and Sandy gives us a breakdown on how to stop these type of patients to save us any headaches. The second, and probably most important reason is: patients can get mad or upset with a situation. Your team can make patients mad or the pati…
Overall, when it comes to excelling at customer service, we need to build more and better relationships with our patients. Remember that our patients have a choice, they can either choose to continue to come to you, or move on at any moment. They can get their teeth cleaned and get turned off so fast or be highly impressed to the point they want to…
If you’ve followed a recipe before, then you’ve followed a system. In this episode Sandy gives you the recipes to make sure you have a successful practice BEFORE you open your doors to the public. There are about 42 systems every single practice needs to have in place and Sandy discusses and dives deeper into each of them. Now just having these sys…
When does a day need to be saved? When you’re not meeting your daily goals (which you should set daily goals). You can determine if you’re reaching your goal or not by mid-day. If you notice around the middle of the day, that you are behind or REAL far behind with your daily goals, then this episode will help you to apply strategies to reach those …
In this episode we take on questions that you (our listeners) have for us! We answer these specific questions: "Is anyone doing (or done in the past) patient surveys? We would love to see what we are doing right that our patients enjoy and what recommendations they have or concerns, if any. Any suggestions or sample questions would be greatly appre…
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Dental Drills Bits
Is your A/R out of order?! Have you ever overcharged a patient for treatment, perhaps their insurance company covered for more than what was initially stated, so now your patient has credit? What do you do with that credit? Some practices let that credit accumulate. Some may even feel like they can keep it. You can’t and Sandy let’s us know why. Th…
Confirming patients for their appointment is one of the most important things your front office can do. It’s not an afterthought and it’s definitely not something you just call and wing. You need a recipe for this. Systems are a recipe. When it comes to patient confirmations, it’s all about having good control.You need to decide how protocols shoul…
The hardest part of practice ownership is the relationships, the people in our practice. In this episode Sandy helps us to understand and know how we can master these relationships. There’s a few basic steps that most practice owners and people in general tend to overlook. One of the first steps is to hire the right people, acknowledge our employee…
Sometimes new practice owners want to outsource insurance verification, billing, phones, and more… but is it really necessary? In this episode Sandy Pardue lets us know the exact math and patients you must have in order to officially outsource or become more efficient in your practice. First, every single practice owner needs to know their overhead…
What if you are extremely fed up with an employee and you’re thinking “that’s it! I’m going to fire this person”. How should you do it? When is the best time and day to do this? Who should be there? What should you say? In this episode Sandy breaks down the important steps you need to take before, during, and after firing an individual in your team…
