In this episode, Gaby Olivera, Customer Experience Senior Consultant, and Reid Baswell, Technical Director, join Vinnie to discuss multilingualism in conversation design, and how prioritizing this customer experience leads to enhanced brand loyalty. Tune in to hear more about: How 76% of online shoppers prefer to buy products with information in th…

In this episode, CapTech CTO, Vinnie Schoenfelder is joined by Technical Director, Shannon Flowerday (Customer Experience), Manager, Carrie Ryan (Customer Experience), and Principal, Jon Bradway (Sports & Media) to discuss how integrating data into your customer experience strategies can grow brand loyalty and increase revenue for your organization…

In this episode, CapTech CTO, Vinnie Schoenfelder is joined by CX Manager, Carrie Ryan and Systems Integration Director Kevin Vaughan to discuss the increasing expectations consumers have around innovation and how they are more accepting of AI in their daily lives. Tune in to hear more about: How to strike the balance between the user experience an…

Given an automation mandate in 2021, MNX, a time-critical logistics company, started their AI journey with CapTech to focus on operational precision and efficiency. Tim Kutz, CIO of MNX Global Logistics, joins Managing Director Michelle Meyer, and CTO Vinnie Schoenfelder to discuss the swift adoption of AI over the past 15 months. Tune in to hear: …

In this episode, we are joined by leaders from rvatech/: Nick Serfass, rvatech/ CEO Todd Dube, rvatech/ Data + AI Summit Co-Chair, Analytics and AI leader at CarMax Meghan Holt, rvatech/ board member, CapTech Managing Director rvatech/ is a technology trade organization focused on igniting the growth of the technology sector and the technology comm…

In this special edition episode of CapTech Trends, guest co-hosts and CapTech AI leaders Brian Bischoff and Jason Snook are joined by Ajit Mandgi, the Director of Analytics at Dominion Energy, and Paul Brooks, Professor and Chair in the Department of Information Systems at VCU School of Business. Tune in to learn how AI is impacting various industr…

AI is a once-in-a-lifetime technology advancement and it's here to stay - so what does that mean for your business and how do you get started? Listen in as Vinnie chats with CapTech AI leads, Fellow Jason Snook, and CX Director LesLea Carey and we discuss: Consumers are expecting AI, so how will you meet that need in 2024? AI is more than ChatGPT -…

Tune in to our latest episode as Principals Vinnie Schoenfelder, Bree Basham, and Brian Bischoff discuss the three key trends we see in the evolving landscape of technology and consumer interaction. The use of Generative AI for authentic human-like interactions Creating winning customer experiences through immersive and frictionless technologies Th…

How do consumers really feel about AI? In this episode of CapTech Trends, CapTech CTO Vinnie Schoenfelder, discusses the findings of CapTech’s AI study, with CapTech Fellow Jason Snook and CapTech Manager Carrie Ryan. Tune in as we cover: Surprising findings that challenged our hypothesis How AI is deeply integrated into building brand loyalty The …

A discussion with Dominion Energy. In this episode of CapTech Trends, we speak with Les Carter, Strategic Advisor for Grid Resiliency at Dominion Energy. Les, affectionately referred to as "The Godfather of Undergrounding" discusses how the new VISTAR(SM) app developed by CapTech is helping change how they approach undergrounding efforts and the ad…

In this special edition episode of CapTech Trends, Vinnie Schoenfelder hosts a conversation about sports technology with two special guests: Armando Bacot, UNC-Chapel Hill basketball player, and Roberto Castro, a former PGA TOUR golfer and leader in CapTech's sports technology practice. Tune in as we discuss: NIL: The impact of NIL (name, image, li…

In this episode of CapTech Trends, CapTech CTO, Vinnie Schoenfelder discusses passkeys, the first step towards a frictionless password future, with Fellow, Mark Badger and Senior Consultant, Andrew Levy. Listen in as we discuss: The brand advantages to being a passkey early adaptor How passkeys can both improve user experience and add security The …

Tune in to learn about our findings from our third annual Consumer Innovation survey. Bree Basham, Principal and CapTech’s Customer Experience (CX) lead, discusses the key takeaways for brands to consider as we move through 2023. Brand loyalty: The race for customer loyalty is tight. How do brands find customers where they are, and best engage them…

Are you getting value from the data that you have? Listen in as Vinnie chats with Andrew Novokhatny about moving from traditional to advanced analytics. Andrew is a data and analytics expert and healthcare analytics professor at UNC Chapel Hill. Tune in as we discuss: Pivoting into forecasting and making predictions using your data Don't forget the…

Join us as Vinnie chats with Leighann Hughart, Senior Manager in management consulting and an organizational change management (OCM) expert. Tune in as we discuss: Debunking common myths about change management Why your OCM and customer experience teams are better together Supporting enterprise-wide product adoption with user-centered change manage…

In this episode, CapTech Technical Director, Cameron Snapp joins Vinnie to dig deeper into data transformation, the importance of data-sharing, and what’s new in the landscape. Listen in as we dig into: Why understanding your data sources and communicating what happens to them, is important for the future. How third-party tools that sit in your dat…

Last month, we announced our latest in sports innovation, PinPoint Challenge™ powered by our proprietary ShotLander® technology. In this episode, we dig deeper into the business strategy, development, and technology behind the PinPoint Challenge with systems integration director, Clinton Teegarden, and director in our sports practice and former PGA…

In this episode of CapTech Trends, CapTech CTO, Vinnie Schoenfelder discusses how to become a thought leader with CapTech Technical Director, Mark Broski. Mark is passionate about fostering academic growth (from his previous experience as a university educator) and in his current role in consulting. Listen to this inspiring episode as we discuss: T…

In this episode of CapTech Trends, we dig deeper into hyperautomation, one of our four 2022 Tech Trends. Our host, Vinnie Schoenfelder, and CapTech fellow Bill Klos discuss how hyperautomation technology is preparing organizations for the next frontier of digital transformation. Listen in as we discuss: The differences between automation and hypera…

In this episode of CapTech Trends, we dig deeper into one of our four 2022 Tech Trends about microchannels. Vinnie and CapTech Agile Director, Brian Hardwick, chat about how the user experience has evolved from multichannel to omnichannel, and now to microchannels, and how these small channels can have a big impact on the overall user experience. L…

In this episode of CapTech Trends, we dig deeper into the first of our four 2022 Tech Trends about the cloud and productivity. Cloud SME Mike Diiorio and Vinnie discuss the ways in which a move to the cloud is a culture change and requires organizational buy-in, communication with your teams, and a long-term cloud strategy. Listen in as we cover th…

In this episode, we bring Calli Rogers, director in our data and analytics practice, back by popular demand. Listen in as we dig deeper into metadata-driven ingestion and discuss topics such as: Why Python is the preferred language in the analytics space. The importance of having a full-time role in data governance. Trivia: Why is our data butler n…

In this episode of CapTech Trends, we dig deeper into our 2022 Tech Trends with data expert Michael Fitchko. This episode is rich with case studies and advice on how to grow your data productization efforts, whether you're just starting or have a mature architecture. Listen to learn more about: Why the relationship between your data and your compan…

In this episode, Vinnie talks with Clinton Teegarden, a Director in CapTech’s System Integration practice, about what companies can do today to successfully prepare for the metaverse. Listen to learn more about: Why it's important to understand crypto now. How to start thinking about unique customer experiences without the constraints of a physical…

In this special edition of CapTech Trends, Vinnie chats live with one of CapTech’s data leaders, Arjun Baradwaj, about how companies can expertly leverage their data as a revenue stream through data productization.توسط CapTech

Has consumer behavior returned to “pre-covid-19” norms? In this episode of CapTech Trends, Vinnie Schoenfelder chats with CX Principal Bree Basham about our 2021 consumer study which looks at consumers’ perceptions, behavior and technology usage. This annual study, started in 2020 during the pandemic, shows how customer expectations have shifted an…

In this episode of CapTech Trends, Vinnie chats about the future of machine learning with data engineering director Calli Rogers. Listen to learn more about: · Why bias is inherent in data science and machine learning · What the future looks like for machine learning · Why it’s important to know your specific industry – in addition to the math and …

Featuring ARtGlass CEO Greg Werkheiser, this CapTech Trends episode discusses how ARtglass, a Richmond, VA based company, is bringing cultural sites like Pompeii, George Washington's Mount Vernon, and Madame Tussaud's to life through an immersive Augmented Reality wearable. Introducing this technology into museums and historical sites not only leav…

Your data is the most powerful data set that exists on the planet today. Should you have control over and own your own data? In this episode, Vinnie Schoenfelder welcomes mePrism CEO Tom Daly and CapTech co-CEO Steve Holdych to discuss data privacy and its value to both the consumer and companies. Topics covered include: Understanding how your data…

In this episode, our CTO Vinnie Schoenfelder speaks with Jack Cox, Ryan Tarrant, and Brian Bischoff about how innovation challenges are great for employee morale and skills development. And if the focus is on true intellectual curiosity, the potential can extend beyond internal benefits. We’ve seen the solutions from our innovation challenges trans…

In this episode of CapTech Trends, CapTech CTO Vinnie Schodenfelder chats with CX Principal Bree Basham, and Senior Manager Kevin Vaughan about how to invest time and resources in innovation post-COVID-19. What you'll hear Businesses are identifying and quickly addressing new opportunities that are being created due to COVID-19. Customer expectatio…

In 2020, smart companies understood, almost immediately, that customers were adopting new technologies, prioritizing safety, and expecting value—and that they were willing to change their shopping behaviors to meet these shifting needs. As customer demands have increased, organizations need to understand gaps that jeopardize brand loyalty among com…

If your organization is new to Machine Learning (ML), there are some best practices and common pitfalls you must be aware of. Often, organizations become interested in the promise of ML, or they want to play catch-up with their competitors, and they decide that it’s time to adopt ML too. But it’s not something that happens just because you want it.…

We’ve long been following Augmented Realtiy (AR) and Virtual Reality (VR) and predicted that AR would outpace VR. So far that seems to be coming true. What’s interesting is that AR came about in the 1960s but went nowhere quickly because it wasn’t viable – until mobile came along and now it’s caught like wildfire. Why? Unlike VR, which is still pre…

A Hothouse is an Agile innovation method that combines principals of Lean & Design Thinking to solve complicated or gnarly business problems - sometime in day, sometimes in a couple of days. Hothouses involve truly understanding the problem, and then getting the right people into a room for a highly collaborative, cross functional, and flexible wor…

Creating more diversity in the world of Technology will only result in a stronger, more impactful future for computer science. Black Girls Code fills a critical gap by motivating and teaching black girls to embrace the techie within and find joy with a future career in STEM. Crystal Harris joins this podcast along with Mylon Blueford to talk about …

Accessibility software and hardware, as well as the approaches and patterns that can be applied to software development, enables the use of computing technology for those who are disabled or impaired. Web Content Accessibility Guidelines 2.2 (WCAG) will be released much sooner than the previous release and organizations need to be ready to implemen…

In this episode, CapTech technical thought leaders demystify the difference between artificial intelligence (AI) and machine learning (ML). The many applications of machine learning that propel vastly different industries are explored, along with the recent advancements in ML that are generating more interest than ever before. And since no technolo…

CapTech Customer Experience (CX) researchers explore the findings of two recently conducted CapTech survey studies to understand the impacts of COVID-19 on financial services customers. This research provides insights into customers’ financial decisions, attitudes toward future habits, and perception of their financial institution’s response to the…

CapTech Customer Experience (CX) expert, Jason Snook, PhD, takes a deep dive into the history, current landscape, and applications of conversational technologies and how these play into the rapidly changing business dynamic with COVID-19. Our thought leaders explore how companies can leverage chat bots, text bots, natural language processing, and o…

CapTech technical experts discuss enterprise architecture and where it performs best within an organization. As middle-tier technologies have shifted from monolithic tools and frameworks to more lightweight, containerized, and server-less environments, a similar movement has also occurred in enterprise architecture. Formally centralized enterprise …

Dr. David Sprick from the Kansas Department of Labor’s Division of Workers’ Compensation joins CapTech thought leaders for a discussion on how the COVID-19 pandemic has presented a number of challenges for state and local agencies. Our speakers highlight opportunities for agencies to leverage private sector best practices to modernize, enhance the …

CapTech Agile Coaches discuss how to run an effective remote standup meeting amidst the unique circumstances of COVID-19. The speakers share how teams, both familiar and new to daily standups, can find their groove and improve standup meetings in this virtual environment.توسط CapTech

As the global pandemic continues, CapTech thought leaders dive deeper into what makes a high-preforming team effective, especially while delivering remotely. The speakers share agile principles, best practices, and immediate changes that can be made to support teams amidst this new environment.توسط CapTech

CapTech thought leaders provide advice on how to continue successful delivery during the global pandemic. The speakers share best practices for building resilient teams, fostering consistent delivery, and preparing for the future.