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The Art of Adjusting® Podcast

William Auten & Chantal Roberts

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Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry. We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t j ...
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Let's talk about the hurt, the pain, the frustration. Let's get to the root of our issues and then focus on the "release." Let's begin Adjusting Crowns. 👑 Adjusting Crowns-The Podcast: A show made by a black queen, for all black queens. Also, introducing Melanin ✨Magic ✨Monday! Every 1st Monday of the month, we will talk about something positive within the black community. We got that magic baby! 😏 Support this podcast: https://podcasters.spotify.com/pod/show/adjustingcrownsthepodcast/support
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The amazing thing about life is that nothing stays the same. Life is constantly changing and evolving. The Adjusting Lifestyle podcast is catered to Life. The Utley Brothers, Dr. Brian and Dr. Justin, of Utley Chiropractic will be discussing life as it pertains to health, chiropractic, finances, newsworthy topics and a number of other interesting topics.
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Join William Auten and Chantal Roberts in this insightful episode of The Art of Adjusting® Podcast as they examine key legal concepts of negligence in the insurance industry. This episode explores topics such as negligence per se, premises liability involving trespassers, licensees, and invitees, along with the principles of strict liability. Disco…
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Exploring Depreciation of Labor and Materials In this episode of The Art of Adjusting® Podcast, William Auten and Chantal Roberts navigate the complexities of depreciation in insurance claims, focusing on labor and materials. They kick off with an examination of depreciation, from wear and tear to obsolescence, highlighted by insights from Deprecia…
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In this episode of The Art of Adjusting® Podcast, Chantal Roberts and William Auten dive deep into the complexities surrounding water damage, storm surges, and their implications on insurance policies. They shed light on the critical role of flood-certified adjusters and the nuanced limitations within flood policies, especially in the context of hi…
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Chantal Roberts and William Auten unpack the complexities of insurance contracts and the vital role of claims adjusters. Their discussion spans crucial topics from the skills required to understand insurance policies, the implications of 'hold harmless' agreements in leases, to the intricacies of additional insured status and insurer obligations. T…
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In this episode of "The Art of Adjusting® Podcast," hosts Chantal and William discuss the intersection of history, legal intricacies, and the dynamic world of insurance claims. They take a journey from the ancient Egyptian invention of leap years to the details that define modern insurance policies, focusing on the important aspects of policy effec…
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In this episode we discuss the complex intersection of artificial intelligence (AI), deepfake technology, and cybersecurity within the insurance claims handling process. Our distinguished panel, including Chantal Roberts, William Auten, and Sean C. Griffin, addresses the escalating threat of voice impersonation and email scams powered by AI. There …
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In this episode of The Art of Adjusting® podcast, Chantal Roberts and William Auten dive into a topic that doesn't get enough attention in the insurance adjusting world: mental health. They're joined by Brandon Cabrera, and together, they shine a light on the stress that comes with the job and share some smart ways to take care of yourself. Learn m…
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In this episode, Bill and Chantal explore the critical skill of statement taking in claims adjusting, highlighting its importance in both 1st party property losses and 3rd party liability claims. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s …
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Welcome to The Art of Adjusting® Podcast where our hosts Chantal and William dive into insurance claims and legal challenges. In this episode, we’ll discuss the nuances and complexities that insurance adjusters face, especially concerning bad faith lawsuits and adhering to the Unfair Claims Practices Act. Learn more about our services at Auten Clai…
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In this holiday episode of our podcast, we undertake fascinating discussion on legal matters with a sprinkle of holiday whimsy. Join our hosts, Chantal and William, as they navigate the world of closed captioning before welcoming a special guest, Donna Meehan, a distinguished partner at Cosmich, Simmons & Brown, PLLC in Jackson, Mississippi. Learn …
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In Episode 30 of The Art of Adjusting®, Chantal and William explore the relationship between insurance agents and adjusters. This discussion, inspired by a colleague’s email about a conversation between an agent and an adjuster, focuses on essential skills in the insurance industry. Learn more about our services at Auten Claims and gain insights fr…
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Join us for this heartfelt and insightful podcast episode that discusses the unique experiences of insurance adjusters during the Thanksgiving season. In this special Thanksgiving edition, hosts Bill and Chantal share their personal stories and challenges of working on this family-centric holiday. They explore the balancing act of managing work res…
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In this episode, we are fortunate to have Mr. Kirk Lamont, a brave cancer survivor, share his inspiring story of triumph with us. He will take us through his incredible journey of overcoming cancer, showcasing his strength and determination. We will learn how he navigated the challenges by faith and gospel music and emerged from this difficult expe…
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"Subrogation Simplified" is part of our podcast series designed to foster education and dialogue among professionals across the insurance industry. With a special focus on claim professionals, we aim to explore the various facets of insurance to enlighten, inform, and provoke thoughtful discussions. Learn more about our services at Auten Claims and…
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Welcome to an extraordinary podcast series featuring a captivating interview with Dr. Eddie Vinson. In this special two-part episode, we delve into the incredible journey of a remarkable individual who has triumphed over multiple health challenges, including a cancer diagnosis and the devastating loss of his mother. Dr. Vinson shares his awe-inspir…
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Welcome to the The Art of Adjusting® podcast, where your hosts Bill Auten and Chantal Roberts take you on a journey through the fascinating world of insurance claims. In this episode, we're diving headfirst into the autumn season and how it can have a significant impact on insurance claims. Learn more about our services at Auten Claims and gain ins…
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We are thrilled to announce the rebranding of your favorite source of insurance wisdom: the Daily Claims Podcast is now becoming "The Art of Adjusting® Podcast" (TAoA). With a fresh new look and name, TAoA aims to continue enlightening its audience with the depth and intricacies of the insurance claims industry. Learn more about our services at Aut…
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Welcome to a heartwarming and empowering podcast interview with Mrs. Courtney Harbinson-Roberts’s. In this episode, she generously opens up about her inspiring journey of undergoing a life-changing kidney transplant. Get ready to be truly inspired as we explore the ups and downs of her remarkable story.…
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Ladies, this episode we’re diving straight into the dating and relationship mantra: "If he wants to, he will." We explore the empowering idea that actions speak louder than words when it comes to romantic interest. Join me for a deep discussion on recognizing when someone is genuinely invested in a relationship and how this mantra can guide your jo…
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Embark on a behind-the-scenes journey into the life of an independent adjuster. This episode unravels the essence of their role, the unique challenges faced daily, and the rewards that come with it. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal…
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Part 1 was me TELLING you that you're that girl...(PERIOD). Part 2 is me helping you do the work to remain that girl! Enjoy queens :) --- Send in a voice message: https://podcasters.spotify.com/pod/show/adjustingcrownsthepodcast/messageSupport this podcast: https://podcasters.spotify.com/pod/show/adjustingcrownsthepodcast/support…
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Welcome to Episode 24 of "The Daily Claims Podcast" In this enlightening episode, we embark on a focused journey into two pivotal scenarios that shape business income claims. If you're a claims expert seeking clarity on these intricate aspects, this episode is your compass to skillful navigation. Learn more about our services at Auten Claims and ga…
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In today's episode, we continue our conversation with Steve Frattare, a seasoned claims adjuster and the owner of Cornerstone Claims Service in Rochester, NY. We'll explore coverage issues, including reservation of rights letters, non-waiver agreements, and declaratory judgments. Learn more about our services at Auten Claims and gain insights from …
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Today, we are pleased to interview a remarkable guest, Steve Frattare, the owner of Cornerstone Claims Service in Rochester, NY. This is Part 1 of a two-part series. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Adjust…
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Welcome to "Decoding Insurance Policies: Key Considerations for Claim Adjusters," the podcast that dives deep into the world of insurance policies and equips claim adjusters with essential knowledge and insights. In each episode, we unravel the complexities of insurance policies, exploring the fine print, clauses, and provisions that can make or br…
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In this educational episode, we delve deep into the art of investigation and explore the intricate process of uncovering the truth in liability claims. Join us as we unravel the strategies, techniques, and ethical considerations in conducting thorough investigations. Learn more about our services at Auten Claims and gain insights from CMR Consultin…
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Welcome to "The Claims Process: Handling Insured Entities and Attorneys," a podcast that provides valuable insights and strategies for understanding and successfully managing the claims process. Whether you are dealing with an insured entity or an attorney, this podcast will equip you with the knowledge and tools to navigate the complex world of in…
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In this episode, we explore our recent blog post, which examines how insurance companies can prepare for the rise of Gen Z professionals. As Baby Boomers retire and Gen Xers hold key positions, understanding and adapting to Gen Z individuals' unique traits and expectations is crucial for long-term success. Learn more about our services at Auten Cla…
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Mrs. Patience Rolle-Charles recounts her journey of triumphing over breast cancer, revealing both her weaknesses and fortitude. Her story is a powerful example of the unyielding determination of the human spirit, offering inspiration to all who hear it.توسط Dr. Larona Gore
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Happy March! That came by quick didn't it? Lol I don't have much y'all, just wanted to tap in since it's been awhile and share where I've been the last month. New FULL episodes coming soon! ❤️😊--- Send in a voice message: https://podcasters.spotify.com/pod/show/adjustingcrownsthepodcast/messageSupport this podcast: https://podcasters.spotify.com/po…
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Black kings, this one is aaaalll for you! Why? Because you deserve it, period! Reference: https://www.essence.com/love/10-reasons-we-love-dating-black-men/#306523 --- Send in a voice message: https://podcasters.spotify.com/pod/show/adjustingcrownsthepodcast/messageSupport this podcast: https://podcasters.spotify.com/pod/show/adjustingcrownsthepodca…
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Ya'll MMM is BACK! And it's only right that we release this episode today, the 1st day of Black History Month! Enjoy the magic of this melanin ya'll! Reference: https://blacknews.com/ Sistahs at the Well: The Girlfriend Getaway: https://www.thegirlfriendgetaway.com/ --- Send in a voice message: https://podcasters.spotify.com/pod/show/adjustingcrown…
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Are you ready? Think about that today, the rest of the week, or even the rest of the year...prepare to dive into what next in your life and how to get ready for it! Amen? AMEN! lol --- Send in a voice message: https://podcasters.spotify.com/pod/show/adjustingcrownsthepodcast/messageSupport this podcast: https://podcasters.spotify.com/pod/show/adjus…
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Have you ever 2nd guessed yourself and your actions because you want to avoid confrontation, you overthink about the reactions, or worse you want to "fit in?" If so, do myself and you a favor and CUT IT OUT!! This episode, I will give words encouragement, with a little bit of sass and tough love! --- Send in a voice message: https://podcasters.spot…
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How are you feeling? We're 2 weeks into the new year and we have a lot of time to implement some change, it's time to be refreshed and renewed! This weeks episode is a reflection on where we came from to who we are today, or at least who we want to be. Reference: https://www.huffpost.com/entry/ten-ways-to-renew-refresh-and-rejuvenate_b_6979424 --- …
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Change is necessary sometimes to reach your goals and aspirations. I changed my mindset completely and re-dedicated my life to God, my life has been so amazing ever since. In this episode, I am going to talk briefly about how good God was to me this past week/weekend amongst other things. Check it out now! --- Send in a voice message: https://podca…
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2023 is almost here and I am BEYOND excited! Are you? In the words of Issa Rae, "its feeling like me season!" I hope all of you can say that for yourselves. If you can't, don't worry, we're gonna talk about some things to focus on in 2023, I got you! --- Send in a voice message: https://podcasters.spotify.com/pod/show/adjustingcrownsthepodcast/mess…
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It's been so long since we've talked, 10 months to be exact! But thats neither here nor there, IM BACK! And I am here to stay! In this episode, I am updating you on life and the lemons it tried to throw at me and how I've dodged each one...with some help of course :) Missed yal so much, enjoy the episode! --- Send in a voice message: https://podcas…
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We all thought hurricane season would be a bust for property adjusters. Then Ian came along, and as of today's recording, the damage appears to be widespread and severe. Learn more about our services at Auten Claims and gain insights from CMR Consulting by visiting CMR Consulting. Additionally, don't miss out on Chantal’s insightful book, Art of Ad…
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Today we are "flying solo" in our discussion of drone usage for claims adjusting. Drones have grown immensly in thier popularity, but there are dangers associated with drone operation. Additionally, you must be certified with the FAA to use a drone for commercial purposes. Learn more about our services at Auten Claims and gain insights from CMR Con…
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Here is Part 2 of our depreciation discussion, where we talk with claims expert and educator Chantal Roberts, author of The Art of Adjusting. The discussion involves a spirited debate over certain depreciation methods and whether labor should be depreciated when preparing a property damage estimate. If you missed Part 1, check out Episode #14! Clic…
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In this episode, we talk with claims expert and educator Chantal Roberts, author of The Art of Adjusting. The discussion involves a spirited debate over certain depreciation methods and whether labor should be depreciated when preparing a property damage estimate. Stay tuned for Part 2 of this interesting discussion! Click here For more information…
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Today is the second part of our conversation with Claims Expert Kevin Quinley. Mr. Quinley is the principal of Quinley Risk Associates based in Richmond, Virginia. He has been involved in the claims industry for 40 years with experience in claims management and litigation management. He is known for his presentation skills, having given over 300 pr…
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