It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
Manage episode 319986514 series 2445448
توسط Scottish Business Network and Fraser Allen from Fraser Allen Communications توسط Player FM و جامعه ما پیدا شده است - کپی رایت توسط ناشر، و نه متعلق به Player FM، و صدا به طور مستقیم از سرور های آنها پخش می شود.برای پیگیری به روز رسانی در Player FM دکمه اشتراک را بزنید، و یا فید URL را به دیگر برنامه های پادکست بچسبانید.
As a school-leaver, Philip Grant went straight to work in a branch of Bank of Scotland and, 40 years on, his career continues within the same group. He's now Chief Operating Officer for Insurance & Wealth at Lloyds Banking Group, as well as being Chair of Scottish Financial Enterprise. However, despite all that has happened since, Philip still remembers his first piece of advice from his boss: “Never take your jacket off in front of a customer.” He also says that much of his early time at the bank was spent fetching scones and pies for older colleagues, but he clearly had talent that was spotted further up the ladder. At the age of 26, he was parachuted into a full-time MBA at the University of Strathclyde and then steadily rose into senior positions, navigating the global banking crisis and the HBOS/Lloyds merger, and now helping the group to steer a way through the pandemic crisis, economic gloom and market disruption. Down to earth and a natural communicator, Philip tells his story with great humour and hard–earned insights in an interview with Fraser Allen recorded on 4 February 2022. www.allencomms.co.uk